Head of Global Workplace Strategy and Location Services

Our cars may be self-driving, but Waymo's dynamic working environment is steered by experts like you. As our Head of Global Facilities you will be responsible for the delivery of large scale operations and portfolio-wide programs ensuring and facilitating the successful delivery of a consistent service program in an extremely fast paced environment with a high degree of ambiguity. You will ensure seamless delivery of workplace strategy, headcount planning, user experience, lab management, and company-wide events.

This role reports to our Director of Global Workplace & eMobility

You will:

• Demonstrate executive-level management capabilities, leveraging strategic thinking and leadership to ensure the delivery of high-standard services across all functions, departments, and business units.
• Responsible for the strategic delivery and operational excellence of Waymo's Service Depots and Charging Infrastructure. You will define, shape, and elevate the standards for mission-critical facilities, ensuring maximum uptime and safety for Waymo's autonomous fleet. You will drive continuous improvement and standardization across all depot environments, delivering high-performance infrastructure solutions that directly enable Waymo's commercial scale
• Lead space and energy strategy planning in partnership with real estate for portfolio optimization, including headcount/space forecasting and occupancy planning; identifying optimal seating, inclusive of stacking plans, operational adjacencies, team seating solutions within capacity and support client decision-making.
• Author and manage critical reporting systems and executive dashboards, meticulously gathering and analyzing data to define, measure, and report on key success metrics for GPS operations and programs across all global locations.
• Cultivated strategic partnerships with external and internal stakeholders (Vendors, Business Leads, Finance, Sourcing, Legal) to meticulously gather business requirements and define robust program objectives that align with executive expectations.
• Exercised rigorous governance over key contracts, consistently overseeing and reporting on service delivery outcomes through comprehensive KPIs, executive scorecards, QBRs and detailed operational reporting across all service lines, including space management, project teams, and technology operations.

You have:

• BA/BS degree in related field such as Facilities Management, Business Management, or Engineering
• 10+ Years of Account Management or Outsourcing Management experience
• Excellent verbal and written communication skills, ability to present in a formal setting, and ability to adapt communication to articulate program goals to a wide audience in a simple, straightforward way
• Understand technological advances, change management, organizational leadership and compliance requirements, and each supports/drives workplace strategies

We prefer:

• Certification or Industry Designation in Project, Engineering or Facilities Services
• Experience in mixed use environments - office, industrial, labs or manufacturing
• Demonstrable PM skills; able to advance projects with undefined scope, influence and align stakeholders

Travel requirements:

• This role requires travel approximately 35% of the time. Specifically, the employee will be expected to travel between Bay Area and Washington DC locations as part of their job responsibilities.