Customer Service Analyst

As a global medtech company, we are driven by our Vision of changing the trajectory of lives for a new day and our Mission to create ingenious solutions that ignite patient turnarounds. Our relentless commitment to patients and strong legacy of innovation in healthcare are the foundation of our future. If you're looking for a new chance, a new beginning, a new trajectory, LivaNova is where your talent can truly thrive. Join our talented team members worldwide to become a pioneer of tomorrow-because at LivaNova, we don't just treat conditions - we aspire to alter the course of lives.

This position is responsible for providing administrative assistance and support to management staff level personnel. Performs a wide range of administrative and general duties of a highly responsible and confidential nature. Works independently with only general guidance on a variety of special projects.

PRIMARY ACTIVITIES

• Provide direct administrative assistance

• Performs general office functions to include but not limited to arranging meetings and conference calls, travel coordination, typing correspondence, filing, copying, faxing, and preparation of mailing documents and packages

• Assist with processing faxes, IWRFs, MDFs/PIQs, BRCs

• Assist/Process incoming and outgoing mail (EOS/NoBLE Letters to MD/Patients)

• Answering first-line CM Departmental calls/emails

• Answers questions relating to office or departmental operations and established policies and procedures

• Verifying Benefits and updating SFDC

• Performs other duties as may be required by the supervisor

ADDITIONAL ACTIVITIES

• Maintain departmental files and documentation as required

MINIMUM REQUIREMENTS AND QUALIFICATIONS

• High school diploma or equivalent; some college preferred

• Strong organizational skills with attention to detail

• Excellent verbal and written communication skills

• Strong work ethics

• High level of integrity and tact

• Proficiency in Microsoft Word, Excel, and PowerPoint

• Ability to work overtime, as required

• The minimum requirements, skills and qualifications contained in this job description outline the core functions and requirements of the position and do not constitute an exhaustive listing of activities, duties, or responsibilities that may be required of or assigned to an employee in this position at the Company's discretion. Further, the ability to meet the minimum requirements and/or possession of the stated skills and qualifications do not imply or establish that an individual will be employed in this position.

Pay Transparency: A reasonable estimate of the hourly rate for this position is $28 - $35 per hour. Pay ranges may vary by location.