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Description
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The City:
With over 100,000 residents, the City of Allen is a dynamic and welcoming community. The City of Allen's strong economy, diverse population, great educational institutions and quality of life makes it the ideal place to work, live, and play. The City of Allen has something to offer for everyone.
The City's Mission, is "To achieve excellence in managing development of the community and in providingcityservices so that conditions of living and public confidence are continually enhanced".
Our employees serve the citizens of Allen with thePRIDEvalues. We do"Work that MATTERS!"
- People First -Giving priority to others
- Respect -Treating others with courtesy and dignity
- Integrity -Serving with honesty, trust and hard work
- Deliver -Following through on commitments while exceeding expectations
- Excel -Creating an innovative and improving work environment
The purpose of this position is to facilitate the provision of recreational activities for City of Allen and surrounding area residents. This is accomplished by providing numerous forms of customer service at the Senior Recreation Center. Other duties may include registering citizens for classes, activities, processing POS transactions, registering citizens for membership, assisting in opening and closing duties, maintaining the facility, providing various administrative services and interfacing with other City employees and citizens. This position does not provide direction to other employees.
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Essential Functions
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The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Primarily responsible for the transportation of senior citizens to and from the Senior Center. This includes assisting seniors on and off motor vehicle transportation as well as lifting equipment (e.g. walkers, wheelchairs, etc.) on to and off of the motor vehicle transportation.
- Responsible for setting up and breaking down activity rooms for weekly events which includes setting up and moving tables, lifting chairs from stacks and moving chairs throughout the room.
- Provides customer service by greeting members, answering and directing phone calls, providing facility information, including class schedules, hours of operation and policies, distributing equipment, supervising member activities inside facility and on outings and by answering member questions and concerns. Assists with meal preparation and clean-up.
- Registers citizens for classes, activities by operating membership software, entering data, taking payments, filing records and providing members with pertinent information regarding the facility and registration.
- Processes POS transactions by operating ACTIVE Software, entering and recording sales transactions and taking payments.
- Registers citizens for membership by operating ACTIVE software, ensuring necessary paperwork is completed and filed, entering information into computer system and accepting payments.
- Assists in opening and closing facilities duties, accounting for cash levels and printing reports for reconciliation of check/cash levels and record of daily transactions.
- Maintains facility, interior and exterior, by reporting complaints and problems, making calls for repair, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
- Provides administrative services by ensuring safety, assisting with development of brochures, signs and other marketing tools, maintaining adequate levels of supplies and marketing tools, assisting with special events and providing clerical based services.
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Job Requirements
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Education & Experience
Work requires broad knowledge in a general professional or technical field. A typical way to obtain the required qualifications would be:
- High School diploma or equivalent with no prior relevant work experience
Customer service and experience working with seniors is preferred.
Certification and Other Requirements
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Valid Class C Driver's License -
Food Handlers Certification
or ability to obtain within ninety (90) days of employment. -
CPR/First Aid Certification or ability to obtain within ninety (90) days of employment.
Work Schedule
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Approximately fifteen (15) hours per week, Monday through Friday. Scheduled shifts for this position will vary (Mon, Wed, Fri from 7am-5pm, and Tues & Thurs from 7a-7pm)
The employer has the flexibility to adjust an employee's working hours as needed and at their discretion.
Overall Physical Strength Demands
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Supplemental Information
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Knowledge Of:
- Basic recreation facility operations and senior-focused programs
- Customer service standards in a public-facing environment
- Safe lifting and mobility assistance techniques for seniors and medical equipment
- Event setup and breakdown procedures
- Membership registration and point-of-sale systems (e.g., ACTIVE Net)
- Cash handling and daily reconciliation procedures
- General safety practices and emergency response protocols
- City of Allen's PRIDE values and mission-driven service
Skilled In:
- Assisting seniors with transportation and mobility needs
- Delivering courteous, patient, and helpful customer service
- Registering participants and processing payments using recreation software
- Communicating clearly with seniors, staff, and the public
- Setting up and taking down event spaces safely and efficiently
- Handling cash and POS transactions accurately
- Supporting meal preparation and clean-up for group activities
- Performing basic administrative and clerical tasks
- Managing multiple responsibilities in a team environment
- Maintaining a clean, safe, and welcoming facility
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City of Allen
$15.45 - $22.40 Hourly
retirement plan
Jan 09, 2026