New

Patient Financial Navigator Asst

MultiCare Health System
paid time off
United States, Washington, Auburn
202 North Division Street (Show on map)
Jan 09, 2026
You Belong Here. At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve. FTE: 1.0, Shift: Days, Schedule: Day Shift, 8 hours Position Summary The Patient Financial Navigator Assistant is responsible for the daily operations of patient financial navigation services, organization-wide, providing a patient-centered focus to ensure a positive patient experience. The Manager sets, implements and ensures compliance with all regulations, operational policies, standards and guidelines; maintains effective communication with patients, insurance carriers, and other partners to resolve issues that impede cash flows and detract from patient satisfaction; monitors quality and productivity through reporting; provides continual process improvement; identifies trends and operational deficiencies, and manages corrective action plans as necessary to ensure successful outcomes; assists in the development and monitoring of budgets; performs community outreach; produces/presents operational metrics; builds and maintains vendor relationships; optimizes standardized workflows across the billing process and continually enhances solution capabilities for patient expectations. Requirements One (1) year of business or college course work National Association of Access Management Certification preferred Completion of a medical terminology course or proficiency preferred Minimum three (3) years health care related healthcare collection, financial counseling or billing experience required Patient Registration experience required Our Values As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness. Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other. Why MultiCare? Belonging: We work to create a true sense of belonging for all our employees Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve Market leadership: Washington state's largest community-based, locally governed health system Employee-centric: Named Forbes "America's Best Employers by State" for several years running Technology: "Most Wired" health care system 15 years in a row Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn Pay and Benefit Expectations We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $20.07 - $28.87 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align. Associated benefit information can be viewed here.