Demo Engineering - Platform Developer

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Platform Developer is a highly skilled technical expert responsible for developing, maintaining, and innovating the global demo environments used across Genesys. This role requires a broad mix of technical depth-in cloud infrastructure, web development, DevOps, AI adoption, and Genesys product expertise-to ensure that the global demo ecosystem remains stable, secure, scalable, and always ready for use.

The developer supports internal teams and authorized partners who rely on these systems to deliver compelling, real-world demonstrations of the Genesys Cloud platform. This role directly impacts revenue, enabling sales teams and showcasing Genesys innovation to prospects and customers worldwide.

Web Development: Develop and maintain the primary demo web application and portal, along with vertical-specific "fictional customer" sites (e.g., banking, healthcare, retail) that support storytelling and showcase Genesys capabilities. Use modern web technologies to create polished, immersive digital experiences that bring demo use cases to life.

AI Adoption & Automation: Integrate AI into daily workflows, demo creation, automation, and internal tooling. Leverage Genesys AI, LLMs, and MCP to streamline processes, enhance troubleshooting, accelerate content creation, and build AI-driven demo experiences, identify opportunities where AI adds meaningful value.

Demo Development: Design and maintain compelling Genesys Cloud demonstrations that highlight platform capabilities. Build end-to-end use cases, integrate APIs, and develop realistic workflows that support strong technical storytelling. Continuously update demos to align with product enhancements and customer expectations.

Infrastructure & DevOps Management: Support and enhance the AWS-based demo infrastructure using services such as S3, CloudFront, Lambda, DynamoDB, RDS, and API Gateway. Apply DevOps best practices-including CI/CD, IaC, monitoring, and cost optimization-to improve reliability, scalability, and operational efficiency.

Support: Serve as an escalation point for demo environment issues, ensuring timely triage and resolution of field requests. Troubleshoot failures, configuration issues, and integration problems with a customer-first approach that keeps global teams ready to demo.

Team Collaboration: Work closely with Sales Engineering, Product, Engineering, Marketing, and Partner teams to understand requirements and ensure alignment. Provide guidance on product functionality and integrations while contributing to new demo concepts, tooling, and technical innovations that elevate global demo consistency and impact.

Qualifications - Required

* Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent hands-on experience.

* Strong, practical experience with AWS services including S3, CloudFront, Lambda, DynamoDB, RDS, API Gateway, IAM, and CloudWatch.

* Solid understanding of modern web development technologies such as HTML, CSS, JavaScript/TypeScript, Node.js, React, and REST-based integrations.

* Familiarity with AI/LLM technologies, including prompt engineering, orchestration tools (e.g., MCP), vector search, or practical AI-assisted workflows.

* Experience with DevOps practices and tooling, including CI/CD pipelines, GitHub Actions, Terraform or other IaC tools, logging, and monitoring frameworks.

* Strong problem-solving and troubleshooting skills, with the ability to identify root causes and resolve complex technical issues.

* Excellent communication and collaboration skills, with the ability to work across global, cross-functional teams.

* Self-motivated, proactive, and able to work independently in fast-paced and evolving environments.

* Experience in SaaS, CCaaS, or cloud platform ecosystems is beneficial; Genesys Cloud experience is a strong plus.

* Ability to travel up to 20%.

About Genesys:

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI (Artificial Intelligence), our technology connects every customer moment across marketing, sales, and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service SM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability, and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.