Program Support Coordinator - CBORD

Overview

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.

2. We strive for excellence.

3. We thrive on diversity.

4. We celebrate collaboration.

5. We champion innovation.

6. We safeguard freedom of inquiry and expression.

7. We nurture the wellbeing of our community.

8. We act ethically.

9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide administrative, systems-entry, and operational support for CBORD and related dining platforms. Responsibilities include maintaining accurate menu, recipe, and inventory inputs; supporting user access; processing system updates; producing weekly recipe packets and materials; and assisting users with basic troubleshooting. The position interacts regularly with dining managers, culinary staff, procurement, IT, and CBORD users.

The position advises staff needing help with system entry or following standard processes.

Supervisory Responsibilities: None.

1. Prepare, update, and distribute system-generated materials including recipe packets, production sheets, menus, inventory lists, and ordering templates. Assist with weekly printing and distribution.

2. Assist with organizing system-related activities such as staff training, onboarding for new users, fiscal accounting period updates, and CBORD operational support tasks.

3. Maintain daily CBORD system inputs, including entering and updating recipes, menus, and inventory items. Manage user access requests, check data accuracy, and assist users with basic troubleshooting.

4. Generate routine reports such as patron counts, inventory lists, and ordering summaries. Support record maintenance to ensure information is entered correctly for operations.

5. Assist with monitoring system usage for accuracy, helping units correct missing or incomplete information.

6. Coordinate with Dining Operations, Culinary, Procurement, IT, and CBORD Support by reporting issues, sharing updates, and assisting with system maintenance tasks.

7. Perform other duties as assigned, including cashier training support, POS troubleshooting assistance, P-card verification, and event support (FASET, Benefits Fair).

Educational Requirements
Bachelor's degree or equivalent combination of education and experience.

Required Experience
Four to six years of administrative, operational, or systems-support experience.

SKILLS
Excellent written and verbal communication, customer service and organization skills. The ability to prioritize tasks, work independently and/or within a team environment.

• Data entry and recordkeeping proficiency
• Ability to learn CBORD and related platforms
• Attention to detail and accuracy
• Strong organization and process-following skills
• Ability to communicate clearly with staff needing support
• Proficiency with computer applications

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia ("USG") and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individual's race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel
This position does not require security clearance.

Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening