New

Field Services Coordinator

TEKsystems
$70,000.00 - $80,000.00 / yr
dental insurance, life insurance, flexible benefit account, 401(k), retirement plan
United States, New York, Malta
Jan 10, 2026
** THIS IS A HYBRID ROLE BASED OUT OF MALTA, NY. ALL APPLICANTS MUST BE COMFORTABLE WORKING AT LEAST 3 DAYS ON SITE IN UPSTATE NY ** Description As the Dispatch Field Services Coordinator, you will be responsible for coordinating, monitoring, and improving field service activities. This includes but is not limited to scheduling deployment of field technicians, providing support and guidance to service personnel, and documenting project logistics that may include installation, repair, or replacement of equipment. This role may also include remote troubleshooting of a customer device, as well as remote access for service validation. All activities will be performed against the contracted requirements and will include routing project reporting around these activities. Duties and Responsibilities Support multiple end users by answering incoming tickets and requests via phone, email, or directly through ITSM ticketing system. Provide direction to and monitor field resources to achieve customer service level requirements (SLRs) - Field Services Coordinator is responsible to Delivery Manager for using provided resources to meet SLRs. Clearly and accurately document user cases within ITSM ticketing system. Prep technician and customer for deskside visit. Provide service validation (through remote tools) at the end of an incident and before an incident closeout (i.e., customer can access Active Directory, applications, and files) Collect and validate appropriate deliverables upon incident completion for delivery to Service Desk/project office/customer. Be available for all escalations and questions as dedicated technical support resource. Excellent customer service and communication skills. Top Skills: Help Desk / Service Desk experience Hardware support Software support Reporting Dispatch and team operations This individual needs to have strong professional communication skills and be able to communicate with a wide range of internal and external end users Additional Skills & Qualifications Mandatory: 2+ years' experience with field services support. 2+ years' experience in a customer service position. Familiarity with common applications such as Windows and Microsoft Office. Education: AAS degree in computer science is preferred and/or equivalent combination of education and experience! Preferred Qualifications Experience with using ticketing tools - Service-Now (ITSM) preferred. Experience with remote trouble shooting and using remote access tools. Excellent customer service and communication skills. Experience Level Expert Level ** THIS IS A HYBRID ROLE BASED OUT OF MALTA, NY. ALL APPLICANTS MUST BE COMFORTABLE WORKING AT LEAST 3 DAYS ON SITE IN UPSTATE NY ** Job Type & LocationThis is a Permanent position based out of Malta, NY. Pay and BenefitsThe pay range for this position is $70000.00 - $80000.00/yr. 3 tiered health insurance Dental insurance Disability insurance Life insurance Flexible Spending Account (FSA) Retirement Plan - 401k company match Workplace TypeThis is a hybrid position in Malta,NY. Application DeadlineThis position is anticipated to close on Jan 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.