Customer Service Representative - Bilingual

Otter Products is hiring a Customer Service Representative for our Customer Service team.

The Customer Service Representative (CSR) will answer a high volume of calls each day from our two distinct product brands. The CSR must maintain a passion for answering repetitive questions surrounding product knowledge and warranties on all products while also providing information and sales support about products that match the consumer's needs. The CSR will navigate multiple computer systems at one time to ensure data accuracy and will exemplify professionalism and superior interpersonal skills with their peers and customers. The CSR is expected to represent our core values and show peer leadership within the department.

Location Requirements:
• As a Customer Service Representative, you will work 100% remotely. You must live/work in Colorado or Wyoming, within 60-miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.

• Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador.
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.
• Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
• Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer's lifestyle.
• Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a one touch resolution.
• Cleary and effectively communicate with manager, support staff, IT and peers as needed.
• Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
• Adhere to all metrics that directly correlate to the department's success, while meeting all performance-based Minimum Business Expectations.
• Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization.
• Opportunity to support our consumers through retail, sales and Customer Service duties at the Otter Shop if interested. Refer to Retail Store Associate job description.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned

• Minimum of three current months in the Otter Products Customer Service department as a temporary employee while meeting or exceeding temp metrics required.
• Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.
• High School Diploma or equivalent preferred.
• Strong written and verbal communication skills required.
• Bilingual in English/Spanish required.

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