Director, Epic Patient Access, Grand Central & Tapestry

The Clinical Apps Manager 2 reports to the Executive Director. This position oversees through subordinate managers/supervisors in multiple smaller units and manages a highly specialized technical team. Has significant responsibility to achieve broadly stated goals through subordinate managers/supervisors. Determines objectives, directs programs, develops strategies and policies, manages human, financial, and physical resources, and functions with a high degree of autonomy. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines strategies for programs with organization-wide impact.
This position partners with executive and senior leadership to establish strategic plans and objectives surrounding robust software solutions, reporting services, and integrations. This position also provides strategic direction on the communication, training, and change management aspects of implementing a new software solution and business processes. This role manages a dynamic and talented team that challenges each other to reach their full potential and commits to career development and coaching. This position sets the vision, values, and methods, anticipates, and manages obstacles, and measures of the team to foster innovation and continuous improvement.

This position is responsible for ensuring the achievement of objectives with implementation of new software solutions and integrations to achieve optimization and execution of UC Davis Health strategic objectives. Establishes objectives and work plans, and delegates assignments to subordinate managers. Responsible for managing, preparing, administering, and directing resources. Reviews and approves recommendations for functional programs. Involved in the developing, modifying, and executing policies that affect immediate operation(s) and has campus-wide, Medical Center, or Office of the President effects.

Apply By Date: January 26th, 2026 at 11:59pm PST

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree and / or equivalent experience / training
• Minimum five (5) years of leadership experience supporting information technology applications and service experience in a healthcare setting.
• Minimum five (5) years of supporting (Patient Access, RTE, Prelude) clinical and/or operational quality improvement initiatives, operations, and efficiency improvement project experience.
• Solid knowledge of Epic Patient Access (Prelude, Cadence), Grand Central (ADT), RTE, and Tapestry module
• Experience with system planning, integration, configuration, and ongoing support.
• Familiarity with clinical and operational workflows related to patient registration, scheduling, eligibility verification, admissions/discharges/transfers, and managed care.
• Understanding of healthcare regulations (HIPAA, CMS, Joint Commission) and compliance requirements.
• Ability to manage Epic implementations, upgrades, and optimization projects, including cross-functional team leadership.
• Awareness of risk management, financial due diligence, and cost control in vendor oversight and contract management.
• Strong communication skills for collaborating with clinical, operational, and IT stakeholders.
• Experience developing and managing high-performance teams in a matrix/shared services environment.

Preferred Qualifications

• Project Management Professional Certification preferred.
• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Information Technology or similar discipline
• Preferred seven (7) years of leadership experience supporting information technology applications and service experience in an academic medical center setting.
• Preferred seven (7) years of supporting (Patient Access, RTE, Prelude and Tapestry) clinical and/or operational quality improvement initiatives, operations, and efficiency improvement project experience.
• Extensive hands-on experience with advanced configuration and optimization of Epic Patient Access, Grand Central, RTE, and Tapestry modules.
• Proven track record of successful Epic implementations or upgrades, including complex integrations and data conversions.
• Demonstrated ability to develop and execute strategic IT initiatives that align Epic systems with organizational goals
• Comprehensive understanding of vendor procurement processes, contract negotiation, and ongoing vendor relationship management.
• Expertise in financial oversight for large-scale projects, including budgeting, cost control, and risk mitigation.
• Strong analytical skills, with experience using Epic reporting tools and KPIs to drive operational improvements.
• Ability to lead organizational change, including training, communication, and adoption strategies for new Epic functionalities.
• Proven ability to recruit, mentor, and retain Epic-certified analysts, project managers, and trainers.

Key Responsibilities

• 30% - Leadership & Strategic Management and Stakeholder Engagement & Communication
• 30% - Project Management & Financial Oversight
• 30% - Epic Application Oversight & Management
• 10% - Human Resources Administration

Department Overview

Financial and Administrative Applications is a collection of departments within the Information and Technology Division at UC Davis Health that delivers software solutions and services to operational and clinical departments in support of staff, faculty, students, and patients.

The departments leverage partnerships with other divisions to optimize operational effectiveness and maintain 70 - 100 enterprise-wide vendor applications used by operational and clinical departments.

POSITION INFORMATION

• Salary or Pay Range: $141,600.00 - $294,000.00
• Salary Frequency: Monthly
• Salary Grade: Grade 28
• UC Job Title: CLIN APPLICATIONS MGR 2
• UC Job Code: 006035
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift (Work Schedule): M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for Dental and Vision insurance premiums for you and your family
• Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
• Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
• Access to free professional development courses and learning opportunities for personal and professional growth
• WorkLife and Wellness programs and resources
• On-site Employee Assistance Program including access to free mental health services
• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
• Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks