Manager, Mid-Market Sales

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

We are looking for a Manager, Sales to lead and scale the Mid Market Healthcare Sales team to win new logosand expansiondeals in North America. You will own the GTM, pipeline, forecast, and partner co-sell motions (with AWS, ServiceNow, Salesforceand GSIs), with a specific focus on AI-attachedvalue propositions.

What you'll do:

Strategic leadership & GTM

• Own the country GTMfor Mid Market Healthcare Industry: segmentation, territory design, account prioritization, and partner coverage.

• Build a differentiated ecosystem-led motionwith our partner network.

• Champion an AI-first narrative(use cases, ROI, value engineering) and raise AI attachon every qualified opportunity.

Team management & coaching

• Lead, hire, develop and retain a team of AEs; set clear expectations, run weekly 1:1s and deal/prioritization reviews.

• Coach with MEDDICC / value sellingrigor; drive exec-to-exec access and multi-threading at C/D-level.

Pipeline, forecast & execution discipline

• Drive 3O coverage(Enterprise) and 2.5O(Commercial); enforce CRM hygiene and stage integrity.

• Run a weekly forecast call(own number and call risk) and a monthly QBR(account plans, deal strategy, partner plan).

• Partner with SC, BDR, Marketing, Customer Success, Partner Salesto execute campaigns, account mapping, POVs and references.

Market presence & influence

• Represent Genesys at steer-cos, exec briefings, conferences and industry communities; build a senior network of influencers and consultants.

• Co-create lighthouse references and success stories in target vertical.

What success looks like (12-month outcomes)

• Bookings:Hit/beat annual GACVtarget with balanced New Logoand Expansionmix.

• Pipeline:Sustainable 3O (LE) / 2.5O (MM)within 90 days; partner-sourced pipe 30-40%of adds.

• AI attach:35%of qualified opportunities with AI components; measurable AI-driven ACV.

• Conversion & predictability:Stage-to-stage conversion uplift; forecast accuracy 90%(within 10%).

• People:Team fully staffed; ramp time 6-9 months; high engagement; clear succession and development plans.

You'll bring

• 8+ yearsin complex enterprise SaaS/cloudsales with consistent overachievement; 2+ yearspeople leadership.

• Proven leadership of mid-sized, multi-stakeholder deals

• Mastery of MEDDICC, executive storytelling, business case/ROI, and value engineering.

Nice to have

• Hands-on with Salesforce CRM, forecast tools (e.g., Clari), enablement/recording (e.g., Gong), ABMand RevIQ-stylesales GPTs.

• Background in consulting, contact center/CX, or AI/analyticsplatforms.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.

Benefits:

• Medical, Dental, and Vision Insurance.

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visitwww.genesys.com.

Reasonable Accommodations:

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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics.

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