Patient Service Representative - Virtual Collaborative Care

We're building a patient-centered team that communicates clearly, learns continuously and delivers evidence-based behavioral health care. Apply today!

Experience: One year of applicable medical office experience preferred.

Education: High school diploma or equivalent.

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.

• Proficiency in basic computer skills, including data entry and word processing.

• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.

• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.

• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.

• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.

• Welcomes patients professionally, verifies identity, and manages all front-desk checkin, checkout, and scheduling functions.

• Performs clerical duties including phone management, Epic chart creation, scanning, faxing, and maintaining accurate electronic health records.

• Handles daily cash drawer balancing, supports workflow and Epic updates, and ensures proper use and upkeep of clinic equipment.

• Maintains a safe, clean reception area while adhering to confidentiality, infection control, and organizational safety policies.