New

Customer Service Representative

TEKsystems
$20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Schaumburg
Jan 21, 2026
Customer Service Representative - Case Resolution Focus Schaumburg, IL (100% OnSite) ContracttoHire Opportunity (6+ Months) Pay: $20.00/hour About the Role This is not a traditional highvolume call center role. We're looking for a detailoriented Customer Service Representative who thrives in a heavy email, case management, and problemsolving environment. You'll support internal account teams that manage large vehicle fleets, helping drivers and business partners resolve complex issues-from vehicle ordering questions to urgent situations like impounded vehicles. Success in this role requires strong written communication, research skills, and the ability to think critically to find the right solution. What You'll Do * Manage a high volume of customer emails and service cases * Investigate issues, research solutions, and resolve complex customer concerns * Support internal account managers with ongoing fleetrelated requests * Assist customers with vehicle orders, billing updates, insurance documentation, and account changes * Communicate daily with internal departments using collaboration tools * Use a CRM system to document, track, and follow up on cases * Make outbound followup calls when necessary to gather missing information * Multitask efficiently while typing and documenting details accurately * Educate drivers on services and next steps to prevent future issues Schedule & Work Environment Hours: Monday-Friday, 9:00 AM - 6:00 PM * 1hour unpaid lunch * Two 15minute paid breaks Work Environment: * 100% onsite in a modern Schaumburg office * Business casual dress code * Collaborative office setting (no remote or hybrid option) Office Perks May Include: * Brandnew office space * Recreational amenities (pingpong tables, fitness offerings, wellness spaces) * Optional overtime opportunities What We're Looking For Required Qualifications: * 2+ years of officebased customer service experience * Strong written and email communication skills * Professional command of the English language (grammar and sentence structure matter) * Comfortable working in multiple systems and on multiple monitors * Proficiency with Microsoft Office: Outlook, Word, and basic Excel * Strong attention to detail and problemsolving ability * High school diploma or equivalent * Typing speed of 40 WPM or higher (typing test required) Nice to Have: * Experience using a CRM platform (Salesforce a plus) * Prior case management or emailheavy support experience Why This Opportunity Stands Out * Stable, growing organization with longterm career potential * Strong chance for hireon or extension beyond the initial contract * Opportunity to prove yourself and grow within a customer operations or account support track * Consistent weekday schedule with optional overtime * Professional office environment with modern amenities Application Process To be considered, candidates will complete: * Resume with brief professional summary * Typing assessment * Short written/email exercise * Responses to a few situational and background questions background check, drug screening, and education verification required. If you're a customer service professional who enjoys solving problems, writing thoughtful responses, and seeing cases through to resolution, this is an excellent opportunity to grow your career in a supportive, fastmoving environment. Job Type & LocationThis is a Contract to Hire position based out of Schaumburg, IL. Pay and BenefitsThe pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Schaumburg,IL. Application DeadlineThis position is anticipated to close on Feb 3, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.