Technical Analyst

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away!

What we offer:

• Competitive salary

• Paid vacation/holidays/sick time

• Comprehensive benefits package including 401K, medical, dental, and vision care

• On the job/cross training opportunities

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

What you will do:

Johnson Controls is seeking a skilled Mobile Applications, ServicePower and MASterMind Ops Support team member to join our innovative DevOps team. The ideal candidate will have experience in supporting high-quality user experiences on iOS, UWP and Android platforms.

How you will do it:

• Lead operations and maintain cross-platform mobile applications developed in Microsoft MAUI and other mobile frameworks.

• Collaborate with development and testing teams to problem solving and enhancing mobile applications and interfaces.

• Modify/Write clean, maintainable, and efficient code while adhering to best practices in software maintenance.

• Analyze, triage, and troubleshoot issues in existing applications, coordinate application teams, and provide timely resolutions.

• Stay updated with the latest trends and advancements in mobile application development and propose improvements to enhance application performance and user experience.

• Assist with ServicePower configuration changes (e.g., adding technicians, updating schedules).

• Support ServicePower and MASterMind(MMB) integration with other enterprise systems (CRM, ERP, etc.), as applicable.

• Provide Level 2 and Level 3 technical support for MASterMind Business software (on-premise deployments).

• Collaborate with Help Desk, Application Support, and Vendor teams to ensure prompt incident resolution and root cause analysis.

• Create and maintain technical documentation, knowledge base articles, and troubleshooting guides.

• Participate in system deployments, migrations, and go-live support.

• Monitor system performance and health; proactively identify areas for improvement.

• Assist with application configuration, script execution, technical testing, and report customization.

What we look for:

Required

• Bachelor's degree in Computer Science, Information Technology, or a related field.

• 6 years of experience in mobile application SDLC with a focus on Microsoft MAUI.

• Proficiency in C#, XAML, .NET frameworks and SQL.

• Experience in Azure Services (Function app, webapp, Timer functions, SQL DB, Storage Services).

• Experience with RESTful APIs and third-party libraries.

• Excellent communication, problem-solving, analytical thinking, customer service.

• Must be a Citizen or Green Card holder

HIRING HOURLY RANGE: $85,000 - $107,000 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

NOTE: This is a virtual/remote position considering candidates who reside within the United States