Customer Success Manager - A&D

Are you ready to champion the success of global design leaders using world-class 3D technology? Join Trimble's Architecture & Design team and turn your passion for AEC workflows into tangible impact, helping customers master SketchUp and Revit to build the world of tomorrow! In this role, you will be the primary advocate for our users, driving long-term client retention, increasing software adoption, and identifying strategic opportunities for account growth.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations.

In this role, you'll be the bridge between cutting-edge 3D technology and the professionals who use it to design our world. You won't just be managing accounts; you'll be an educator and advocate, directly influencing customer productivity and shaping how the industry adopts innovative AEC workflows. As a Customer Success Manager, your impact is measured by your ability to ensure client retention, maximize product adoption, and fuel account growth.

• Evangelize Best Practices: Document and share innovative workflows with the user community to inspire creative design solutions and increase feature adoption.

• Deliver Captivating Demonstrations: Lead online and onsite product showcases at major industry conferences and seminars to highlight value and drive growth.

• Drive Global Collaboration: Collect and convey critical customer requirements to internal teams to help shape the future of Trimble's A&D product line.

• Partner for Success: Support sales and success teams in crafting high-impact deliverables that ensure long-term client retention and strategic account expansion.

• Industry Expertise: 2+ years of experience within an architectural, engineering, or construction firm.

• Technical Foundation: Professional familiarity with SketchUp and Revit workflows within the AEC field.

• Academic Background: Bachelor's degree in Architecture or Engineering.

• Communication Mastery: Proven ability to translate complex technical concepts into meaningful insights for any audience.

• Advanced Education: A Master's degree in Architecture or Engineering.

• Technical Agility: A proven track record of mastering new software products and 3D technologies at a rapid pace.

• Location: Westminster, CO - Hybrid

• Travel Requirement: 10-20%

At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Customer Success Manager, CSM, SaaS, Architecture, Engineering, SketchUp, Revit, AEC, 3D Design, Construction Technology, Client Relations, Client Retention, Account Growth

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range

Pay Rate Type

Bonus Eligible?

Commission Eligible?

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.

Application Deadline: Applications could be accepted until at least 30 days from the posting date.

At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance."

Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.

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