Telecom Site Technician

ViaPath is looking for a Telecommunication Technician 1 (Site Admin Technician 1) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This position will be based at the client site in Central Falls, RI.

Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstration service excellence.
• Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times.
• Prioritizing and planning of assigned service calls.
• Communicating updates associated with assigned service calls.
• Escalating problems when appropriate.
• Interacting in a professional manner with customers to foster positive relationships.
• Replacing telephony hardware and network components, basic maintenance practices.
• Pulling cable, mounting network devices, installing telephony hardware.
• Administer Kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions.
• Basic troubleshooting to include: defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures.
• Handle special projects as assigned by the Field Service Manager.
• Scheduled and/or unscheduled overtime work and callouts are to be expected.

• High school diploma or equivalent required; advanced degree a plus
• Minimum of 1 year of related IT/admin experience. Must have IT familiarity (i.e., tablet usage, technical support, computer workings, etc.). Experience with technology troubleshooting, repairs and/or other relevant technical experience desired.
• Proficient in Windows XP/Windows OS, Microsoft Office Software, and ability to learn other software programs that may be required.
• Must be a self-starter that can work independently and willing to fully commit to understanding all aspects of support for the site.
• Ability to multi-task while meeting deadlines.
• Strong communication skills and ability to interact with and be comfortable being in front of others.
• Experience working in a fast-paced environment with competing deadlines and priorities.
• Strong written and oral communication skills.
• Must have strong attention to detail and record keeping skills.
• Ability to write reports and/or procedure manuals on an as needed basis.
• Strong problem-solving skills are required. Must have the ability to diagnose and define problems, collect data, establish facts, draw valid conclusions, and provide recommendations.
• Ability to work well in a team environment.
• Must frequently be able to lift/or move heavy equipment.
• Must be willing to work in a correctional environment and perform all tasks assigned in various working conditions, which may include but are not limited to: adverse weather, humidity, dust, and limited space.
• Must be able and willing to work weekend, evening, and holiday schedules as needed.
• Position includes travel to multiple facilities in the area. Must have reliable transportation.
• Proficient in basic network troubleshooting to include being able to identify network components a plus.

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

• Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.
• Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.
• Flexible Time Off (FTO) - Including vacation and sick time
• Company Holidays
• Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.
• Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.
• Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.
• Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.