Customer Success Manager, Trading

Summary

Customer Success Managers connect our most strategic clients to LSEG's portfolio of software and desktop solutions.This specialist plays a vital role in ensuring our customers unleash the full power of our products by discovering and implementing workflow solutions while continuously providing guidance throughout the customer's journey.

Job Description

We are looking for a highly driven and enthusiastic professional to join our Customer Success Team specialized in Trading. You will serve as a trusted advisor to Commodities and Equities focused customers, helping them use our products to navigate the electronification of financial markets, meet regulatory requirements and run their Sales & Trading business.

A Customer Success Manager (CSM) plays a key role in ensuring that our customers fully leverage the value of the solutions purchased, creating conditions for optimal renewal and upselling. In a role that is comprised of relationship management, client education, data science and deep workflow expertise, the CSM manages a portfolio of accounts and end-users, being responsible for successful adoption, retention, and expansion of our Trading solutions.

Role Overview:

• Act as subject matter expert for LSEG Trading solutions, including our flagship desktop Workspace , and our content across Commodities.
• Own the customer engagement for your portfolio: contact users, build relationships, provide thought leadership, and ultimately drive adoption of our solutions.
• Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks, and metrics needed to achieve them.
• Demonstrate and educate new customers on how to use our products and technologies, including the Workspace platform, in a manner that is tailored to their specific use-case.
• Monitor and assess customer health leveraging internal dashboards and your understanding of your customer business goals.
• Conduct Business Reviews: co-create and review success/value plans with your clients to align our solutions to their needs, share product roadmaps and review milestones.
• Uncover new opportunities by actively asking questions, sharing, and collaborating with Sales to upsell and cross-sell.
• Work with other teams such as Account Managers, Implementation Specialists, Product, Customer Support and Sales Strategy, to ensure we're addressing your customers' needs, acting as their voice at LSEG.
• Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.

Your Success:

• Breadth & depth of customer engagement
• Product Adoption
• Portfolio attrition and risk mitigation plans implemented
• Contribution to growth and renewals
• Customer Satisfaction Scores
• Strategic Initiatives

Qualifications/Skills:

• +3 years of experience in the financial services industry, preferably in relationship management, sales, or other customer facing role.
• Understanding of Sales & Trading, structure of a Trading desk, venues and technologies used.
• Knowledge of Commodities & Energy Industry
• Knowledge of Equity Markets & Analysis
• Genuine curiosity about emerging technologies and APIs, Python knowledge a strong plus.
• Ability to use data to make decisions, analyze trends, simplify complex problems and express themselves thoughtfully communicating both business and technical concepts.
• Strong interpersonal skills and experience building relationships internally and externally, ideally with a broad range of stakeholders at different levels: C-Suite, Heads of Desks, end-users in Front/Middle/Back office.
• Experience facilitating customer meetings and presenting to an audience in a concise and inspirational manner.
• Strong problem-solving skills.
• Ability to navigate a complex organization and to adapt to a fast-pacedenvironment and rapidly- changing market.
• Proactive and positive attitude.
• Highly motivated self-starter who works well with a lot of autonomy and knows how to prioritize different tasks.

Career Stage:

Compensation/Benefits Information:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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