Strategic Communications Manager

LMI is seeking a highly skilled and motivated Strategic Communications Manager to join our USPS team. The ideal candidate will be responsible for developing and executing a comprehensive communications strategy that enhances the visibility and reputation of USPS and its Package Fraud Prevention Progam. This role requires a creative and strategic thinker with excellent writing, editing, and project management skills.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Develop, implement and refine strategic communications plan that aligns with the company's goals and objectives.
• Guide responce to customer inquiries related to fraud concerns and package security metrics, primarily through email correspondence.
• Analyze and translate complex customer metrics and fraud prevention information into clear, understandable communication for both internal and external audiences.
• Ensure timely and accurate responses to customer and USPS concerns, adhering to USPS fraud prevention policies.
• Work with the fraud prevention team to gather and relay feedback from customers to improve processes and communication strategies.
• Track and monitor recurring fraud-related inquiries, providing data insights to enhance USPS's fraud prevention tactics.
• Conduct presentations for internal and external stakeholders as needed
• Collaborate with cross-functional teams to create templates, FAQs, and response guidelines for handling frequent customer concerns.
• Maintain an organized log of all communications, ensuring compliance with USPS standards.

Required Skills:

• Bachelor's degree in communications, Public Relations, or related field.
• 8+ years of experience in a customer-facing communication role, ideally within a government or large organization.
• Proven track record in developing and executing successful communication strategies.
• Strong written and verbal communication skills with a proven ability to address customer concerns professionally and effectively.
• Experience in dealing with sensitive information, particularly related to fraud or security issues.
• Proficient in Microsoft Office products (Word, Excel, Outlook, PowerPoint).
• Ability to quickly synthesize complex information into clear and concise messaging.
• Strong project management and organizational skills with keen attention to detail.
• Ability to receive a USPS Public Trust Clearance.

Desired:

• Experience in federal government or federal government consulting.
• Experience in working with communication tracking systems and databases.
• Excellent time management skills.
• Experience with customer relationship tracking and manage communication history efficiently.
• Knowledge on data privacy and how to ensure proper handling of sensitive customer information.
• Experience in drafting communication materials, such as email templates or FAQs for a large customer base.

The salary range for this position is up to - $140,000

The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.