Delivery Executive

As the Delivery Executive at Infor, you will be responsible for the end to end success of large, global, highly complex projects, including co-development projects involving on-premise, hybrid and cloud delivery models. The Delivery Executive owns the project relationship and is the liaison between the company and client in order to ensure that all targets and requirements are met, including all project milestones and budgets. Delivery Executives communicate and interact at the executive level, as well as up and down the value chain of the customer organization, including navigating tough conversations and challenging personalities with integrity, respect, and a blend of firmness and flexibility that creates a positive working environment while aligning with company policies and goals.

* Working with Sales, Architects, Services and others to set scope, staffing and organization aspects of a new engagement. You will also work with all involved to reorganize and revise staffing and organization as needed. 80% of this role is focused on delivery (this is a billable role) and 20% is focused on presales and deal structuring.
* Oversee the creation of the delivery solution, scope and SOW. You will own the integrated project plan and responsibility for the oversight and execution. You will build relationships with existing customers to ensure that they are engaged and getting the most value from our services.
* Provide guidance and mentorship to Project Managers, regularly assess project and team health through stakeholder interactions, and collaborate with the PM team to address issues and implement improvements as needed.
* Be the primary leader in escalation mitigations and recoveries relationship management. The Delivery Executive will proactive communication with Infor, Partner, and Customer Executives.
* Assist & Review SOW details, review staffing plan, budget, and schedule for work being proposed.

* Experience delivering professional services engagements, on-premise, cloud and hybrid.
* Experienced in Agile methodologies, such as Sprint Planning, Scrum Management, Epic/Feature work break-downs, Story-Pointing, Velocity Tracking, Burn-downs/Burn-ups, etc.
* Experience selling consulting services and adding value in the sales process.
* Experience managing successful global custom and/or co-development projects and ability to simultaneously manage multiple functions, projects, priorities and time pressure.
* P&L experience related to programs and projects.
* Ability to travel up to 50%
* Legal Authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.

* Experience building trust-based, constructive working relationships with customer executives and Infor colleagues.
* Professional services experience from an enterprise software company, ideally a cloud applications business or a systems integration consultancy firm.
* Distribution manufacturing industry experience.
* Experience negotiating.
* Willing and able to travel extensively, including extended international.

Remote (Dallas, TX and Atlanta, GA)