Customer Support Engineer

Readiness Delivered.iKratos Defense & Security Solutions develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises. We proactively build trusted relationships with our peers, partners and customers, and take ownership for our actionsialways striving to do the right thing. Kratos is seeking aiCustomer Support Engineeriwho will excel at the following responsibilities:

• Troubleshooting and repair of Kratos hardware and post-delivery support
• Work alongside project team engineers to understand products; support product testing and serve as customers technical interface after delivery
• Assess, troubleshoot, repair and document hardware issues on returned products for a variety of customers
• Perform and document functional testing procedures
• Assess failure trends and work with product teams to develop corrective actions when necessary; document corrective actions and update engineering documents as required
• Help develop, coordinate, and publish customer notifications regarding products (e.g., troubleshooting documents, EOL notifications, product change notices, technical bulletins, etc.)

• Bacheloris Degree in Electrical/Computer Engineering or equivalent with 5+ years of work experience. (Experience may substitute for degree requirements.)
• Familiarity withiLinux and CLIi(command line interface), Windows, and PowerShell.
• Basic networking knowledge.
• Basic Computer hardware knowledge & experience troubleshooting electronic devices.
• Strong analytical and problem-solving skills.
• Excellent verbal and technical writing skills.
• Strong organizational and time management skills.

Preferred Skills/Experience

• Exposure to satellite telemetry, tracking and control architectures, data encryption/decryption, serial data systems, networks, digital signal processing, and/or embedded systems desired but not required.
• Familiarity with various hand tools as well as commercial test equipment such asiSpectrum Analyzer, Vector Network Analyzer, Oscilloscope, WAN Emulator, etc.
• Experience working with a team comprised of diverse disciplines (hardware, software, firmware, manufacturing, configuration management).
• Software application/development (C++, Java, Python) and hardware development experience a plus.
• LabVIEW/TestStand experience a plus.

#LI-Onsite

The grade-based pay range for this job is listed below. Individual salaries within that range are determined through a wide variety of factors including but not limited to education, experience, knowledge, and skills.

Competitive salary based on experience and education
Salary Range: $80,000-$110,000

Kratos is valued for our ability to design and deliver leading edge, resilient solutions for aerospace communication, control, awareness and mission success across a continuum of offeringsifrom commercial to tailored custom solutions and integrated programs. Customers trust us to stay relevant and know we are in it for the long-haul. We bring both the capability and confidence that our customers value and depend on. And we always deliver.

This posting will close within 90 days from the Posting Date.