Manager, Client Services

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: USA - Itasca, N Arlington Heights Rd

Division:Air & Sea

Job Posting Title:Manager, Client Services

Time Type:Full Time

Summary

Responsible for the day-to-day oversight and management of DSV key and strategic global accounts, ensuring client satisfaction. Partnership with the sale account management to support the global sales strategy and maintain oversight of operational performance through alignment and coordination of operational requirements

Duties and Responsibilities

• Manages and supports the operational implementation of new business.
• Maintains client satisfaction. Ensures statement of work and procedural details have been accurately and completely collected and communicated throughout the organization as necessary. Monitors account for service performance levels to ensure that client requirements/metrics are achieved. Works with operations management to analyze cause of failures and assists with the development and implementation of corrective action plans.
• Ensure that all I.T./EDI needs are identified and systems are in place to meet client demands.
• Supports account development with Global Sales. Works with Global Account Managers to understand and support strategy to gain new business while maintaining existing business.
• Responsible for the recruitment, placement and initial training of personnel. Reviews employee performance to ensure compliance to client policies and established statement of work

Educational background / Work experience

• Bachelor's degree or equivalent
• 7+ years of related management experience

Skills & Competencies

• Exceptional interpersonal, analytical, problem-solving
• project management

Language skills

• Fluency in English (written and verbal).
• Proficiency in one or more additional languages is preferred.

At Will Employment

DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay is: $86,500 - $129,500 / Annual. Actual base compensation will be determined based on various factors including job-related knowledge, skills, experience, geographic location and other objective business considerations. This position will be based out of DSV office in Chicago or Philadelphia.

DSV provides a comprehensive package of health benefits including: medical, prescription, dental, vision, and life insurance, along with flexible and health spending accounts, short and long-term disability coverage, and wellness resources to support your overall well-being. In addition, our 401(k) plan offers company-matching contributions up to 5% to help you build a secure financial future. To support a healthy work-life balance, DSV also offers generous paid time off, paid holidays, and additional floating holidays.

DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.

With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.