Senior Manager Systems Analysis

You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Verizon's Consumer Wholesale organization plays a crucial role in how Verizon presents itself in the marketplace, enabling additional revenue streams and subscriber growth through consumer-focused MVNO distribution channels.

Joining the Sales Operations and Enablement team, you will lead a team of Sr Analysts who manage the day-to-day Local Number Portability support for all Verizon Wireless resellers. In this role, you will engage in daily high-level collaboration with Wholesale MVNO customers, Syniverse, and internal cross-functional partners. You will serve as the strategic bridge across the organization, ensuring that initiatives, actions, and resources are meticulously aligned to drive the achievement of core business objectives.

As a Senior Manager - Systems Analyst, you will:

• Team Leadership: Lead a team of Sr Analysts who are responsible for providing Local Number Portability support for Wholesale MVNO customers.

• Executive Escalation Management: Serve as the primary operational point of contact and direct liaison for high-level LNP escalations from reseller executives.

• Strategic Partnering: Build necessary internal relationships and communication networks among POD, Verizon Retail, Syniverse, MTAS, ETNI, and IT teams to resolve complex porting issues.

• Operational Excellence: Manage the ticketing queue to ensure tickets are resolved within the timelines and expectations set with MVNOs.

• Tool Development: Work with Syniverse, Verizon Retail, and IT teams to build the porting functionality necessary to have a clear line of sight of the porting journey from the perspective of two critical and strategic Wholesale MVNO customers.

• Talent Development: Ensure hiring, training, and performance management are effectively executed to grow skills in accordance with strategic needs.

• Crisis Management: Participate in a scheduled rotation of after-hours support to respond to service emergencies.

You're highly analytical and have an eye for detail and accuracy. A team player who can juggle multiple priorities in a stressful environment. You can take your porting journey knowledge and background and communicate with internal and external customers in a way that they can understand, sometimes delivering a tough-to-hear message. People look to you to solve problems and dig deep into issues. You trust your judgment and can communicate your recommendations. You're a great teammate but can also work independently. You like to learn and are flexible in an ever-changing technological and customer-facing environment.

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Six or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.

• Experience leading and managing cross-functional teams and maintaining accountability for major business initiatives.

• Excellent project management skills

• Experience in analyzing data to make appropriate process/business decisions and recommendations which shape business strategy.

• Ability to establish priorities and meet timelines/milestones under deadline pressure

Even better if you have one or more of the following:

• Technical proficiency with Verizon systems MTAS, ETNI, and RSSx

• Experience with the porting journey and with Syniverse

• Experience with Microsoft PowerPoint, Excel, Word, Access, and Google's G Suite

• Ability to understand and navigate the organizational landscape

• Demonstrated ability to manage a team with structured performance management coaching.

• Ability to interact effectively with employees at all levels and navigate the organizational landscape

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.