Operations Analyst

As the Operations Analyst, you will act as a liaison and collaborate with cross-functional and cross-divisional business teams, TLG leadership, and travel advisors to support lead-generation intiatives within and across Travel Leaders Group. This position requires a mix of interpersonal, project management, and communication skills.

You will work with team members and key business stakeholders to oversee and suport strategic and tactical lead-generation opportunities through:

Hands-on lead follow up with travel advisors and business leaders
• Track bookings through lead management tools
• Agent profile updates and enhancements, including some creative writing
• Conduct ad-hoc proprietary applications training for travel advisors

Additionally, some Project Management and Business Analysis work will be required to support new and ongoing lead-generation projects.

***This position can work from home in most states, however, this position cannot be completed in the state of Colorado.***

Program Operations

• Serve as a liaison between Technology and various business units within the Travel Leaders Group organization
• Work with cross-functional and cross-business teams to support lead/sales nuture of TLG lead generation platforms
• Support Agent Profiler integrations within the business, including coordination between Technology, Marketing, and key contacts within various business units
• Coordinate and facilitate meetings between Technology and the business
• Provide operation support on key applications within Travel Leaders
• Conduct training sessions for internal clients
• Resolve any Agent Profiler issues on behalf of key stakeholders
• Occasional creative writing opportunities around Agent Profiler features and supporting documentation
• Work on other Travel Leaders Group marketing program integrations as assigned

Project Management

• Work with the teams to set project and task timelines and priorities based on objectives
• Work cross-functionalty to define requirement specifications, provide design direction, and interact directly with technical teams to product deliverables
• Experienced communicating with and managing expectations/deliverables of senior leaders.
• Must be sociable and friendly with effective written and verbal communication skills with users of all backgrounds in a complex environment

Business Analysis

• Document program activities and team meetings with minutes and action plans
• Document business requirements related to program implementation and application support
• Document business process flows
• Maintain key processes with adherence to the SDLC (Agile / Iterative Methodology)
• Conduct simply QA testing of Agent Profiler enhancements prior to release

• Bachelor's degree with a technology, marketing, or business emphasis, or equivalent work related experience
• 3-5 years of Marketing, Product Management, or Project Management experience
• Proven self-starter with the ability to work independently to research problems and identify/implement solutions
• Well-developed in the areas of planning, organizing, and prioritizing
• Detail-oriented with the ability to manage small to medium-sized projects and initiatives from inception through completion
• Familiar with Microsoft suite of products (MS Office, Word, Excel, Powerpoint)

Desired but not required

• Background in ecommerce and web development
• Travel industry and/or sales support experience

Internova Travel Group is an Equal Opportunity Employer. We make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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