Patient Admin Specialist

Aquent is partnering with a leading healthcare organization dedicated to providing exceptional patient care and innovative health solutions. This organization is at the forefront of medical advancements, committed to creating a supportive and efficient environment for both patients and medical professionals. Joining their team means contributing directly to a seamless patient journey and supporting the vital work of healthcare providers.

To be considered for this position, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this role
• Be able to work the schedule of Monday - Friday, 8:00 AM - 4:30 PM

We are seeking a highly motivated and compassionate individual to play a pivotal role in ensuring the smooth operation of an outpatient clinical setting. In this dynamic position, you will be the welcoming face and voice for patients, directly impacting their experience from their very first interaction. Your administrative expertise will be crucial in coordinating care, managing essential front office functions, and empowering clinical staff to focus on what they do best: delivering outstanding medical care. This is an incredible opportunity to make a tangible difference in the lives of patients and support a thriving healthcare environment.

**What You'll Do:**

* Serve as the primary point of contact for patients, managing front desk operations, check-ins, and check-outs.

* Warmly greet and welcome patients, assisting with initial questions regarding appointments, payments, and schedules.

* Operate multi-line phone systems, screening and routing calls, and taking messages for clinical staff and physicians.

* Ensure all necessary patient verifications and authorizations are complete prior to appointments.

* Facilitate effective communication with healthcare providers regarding scheduling preferences and urgent patient needs.

* Provide essential support to providers and patients using various reference documents and tools.

* Execute diverse administrative tasks, including maintaining information and paging directories, and processing internal forms.

* Proficiently utilize telephone systems and electronic medical records systems for daily operations.

* Consistently meet and exceed organizational and department service standards.

* Address non-clinical patient inquiries and messages, escalating complex issues as needed.

* Manage the distribution of faxes, mail, and the filing of clinical documentation.

**Qualifications:**

**Must-Have Qualifications:**

* High School Diploma or GED.

* Demonstrated knowledge of medical terminology.

* Proficiency with computer systems and software relevant to administrative functions.

* Excellent verbal and written communication skills, appropriate for a professional setting.

* Proven ability to deliver exceptional customer service, solve problems efficiently, and manage multiple priorities in a fast-paced environment.

* Familiarity with Windows-based office software, computers, and operating systems.

* Adept at tailoring communication to effectively meet the needs and understanding of diverse individuals.

* Ability to maintain composure and effectiveness in stressful situations.

The target hiring compensation range for this role is $35.81 to $39.79 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

**About Aquent Talent:**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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