Associate Manager of Consulting Services | Kinetic

The Associate Manager, Consulting Services provides direct supervision and support the work of a team of consultants participating responsible for Epicor product delivery, or client engagement with responsibility for performing implementation tasks. Performs in both a people management and a technical leadership capacity.

What You Will Be Doing:

• Set objectives, assigns and prioritizes work tasks for PS team members and track progress.
• Provide input to shaping the vision, strategy and execution of Epicor's professional services business.
• Coaches team on methods of project delivery to accelerate backlog consumption and increase revenue, while maintaining a focus on customer satisfaction and success.
• Monitor and communicate internal expectations on key business metrics.
• Identifies and helps to address staff training and development needs.
• Work within Epicor to ensure that all professional services operational functions are aligned with company objectives and client needs.
• Assists sales and consulting questions for new customer discoveries.
• Helps develop, evolve and enforce PS processes and standards.
• Assists in pre-sales presentations, services planning, proposal response, proposal preparation and work planning development.
• Undertakes consulting tasks related to their work area
• Owning a portfolio of active engagements and acting as project sponsor
• Managing delivery outcomes: schedule, margin, revenue, and quality
• Serving as the primary escalation pointfor customer and delivery issues
• Forecasting revenue and margin and managing variance to plan
• Partnering with Consulting and Sales on pipeline, estimates, and commercial conversations
• Protecting scope through effective change control

What You Will Likely Bring:

• Ability to present in sales meetings, face to face, or remotely

• Ability to foster teamwork
• Strong analytical and problem-solving skills.
• Effectively communicate with customers, field consultants, executives, and co-workers
• Strong organizational, project management and time management skills
• Relevant product, technical and process knowledge for their area of responsibility
• Ability to travel up to 50%, may work at client site from time to time

What Could Set You Apart:

• 7+ years applicable experience and demonstrated success/knowledge
• 2+ years managing and developing employees
• 2+ years of product support or consulting experience preferred
• Ongoing technical certifications to keep up with industry
• Bachelor's degree (or equivalent experience)
  

#LI-REMOTE #LI-SK

Whatever your career journey, we'll help you find the right path. Through our training courses, mentorship, and continuous support, you'll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we're the essential partners for the world's most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Range:

The salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.

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