Director of Global CDT Programs and Operations

• Shape and execute the global CDT strategy, turning firm commercial priorities into focused initiatives that drive new business growth and client retention.
• Align practices and regions around shared commercial priorities, ensuring consistent adoption and execution across the firm.
• Strengthen the visibility and impact of the CDT by communicating results, performance insights, and progress against strategic initiatives.
• Partner with practice leadership to design and deliver cross-practice programs that expand multi-service client relationships and deepen market presence.
• Translate market trends, client feedback, and performance data into actionable commercial priorities and focus areas for the CDT.
• Drive execution discipline across commercial initiatives, ensuring priorities move from concept to delivery with clear ownership and timelines.

• Refine and continue developing the business development operating model, ensuring consultants receive timely, high-impact support and guidance to pursue new opportunities effectively.
• Set firmwide standards for deliverables and client-facing materials, driving consistency, quality, and impact across pitches.
• Build scalable enablement tools, playbooks, and operating practices that increase win rates and accelerate early-stage client engagement.
• Streamline CDT workflows by improving process design, technology utilization, data flow, and content management.
• Establish operational frameworks that reduce friction, strengthen collaboration, and enable faster execution across the firm's global, matrixed organization.

• Drive the consultant enablement ecosystem, developing scalable frameworks and programs that improve pitch performance and win more business.
• Improve global access to high quality and standardized deliverables that increase go-to-market speed and execution discipline.
• Oversee and continuously optimize the business development request and intake process (including BD log management), ensuring consultants receive timely, high-impact support for active opportunities.
• Identify and execute content upgrades that improve pitch effectiveness, messaging consistency, and client engagement outcomes.
• Facilitate training programs for non-CDT colleagues, strengthening front-end commercial capabilities across the firm.

• Partner with Client Development Managers and Talent Acquisition teams to support global CDT hiring efforts and future team planning.
• Design and deliver structured onboarding programs that shorten ramp-up time and accelerate productivity for new CDT hires.
• Collaborate with Learning & Development to create CDT-specific training and skill building programs.
• Contribute to the firm's broader learning and development strategy by embedding business development and commercial capability building into other organizational programs.
• Support career development frameworks and performance management processes in partnership with HR.
• Serve as a mentor and coach to CDT professionals, supporting performance growth, retention, and long-term capability building.

• Partner with Technology, Commercial Capabilities, and global stakeholders to implement and optimize tools that improve BD effectiveness and collaboration.
• Design and deploy dashboards and performance indicators that provide clear visibility into pipeline health, client engagement, and opportunity conversion.
• Translate commercial data into actionable insights that support leadership decision-making, opportunity prioritization, and resource allocation.
• Establish data standards and reporting practices that improve accuracy, consistency, and adoption across regions.
• Use analytics to measure CDT performance and drive continuous improvement across business development and enablement programs.

• Experience: 15+ years of experience in business development operations, sales enablement, and/or related commercial operations roles, with a strong track record in a professional services or consulting environment. Significant experience leading initiatives at a global or multi-region scale is highly desirable.
• Operational Excellence: Exceptional process design and project management skills. Able to streamline workflows and implement improvements that scale globally, driving efficiency and consistency in execution. Highly organized and detail oriented.
• Commercial Analytics: Analytical mindset and experience with data-driven decision making. Proficiency with CRM systems, analytics tools, and dashboard reporting to monitor performance. Adept at identifying insights from data and converting them into strategic actions.
• Strategic Leadership: Proven ability to set strategy and drive large-scale initiatives that improve commercial performance. Demonstrated success in translating high-level objectives into actionable plans and delivering results in a complex, matrixed organization. Strategic thinker with a hands on approach, who also has the ability to be adaptable.
• Influence & Collaboration: Excellent stakeholder management and influencing skills. Capable of building relationships and credibility with senior consultants and leaders across functions and regions. Comfortable working across a global, matrix organization and leading through influence rather than direct authority.
• Communication Skills: Outstanding communication and presentation abilities. Skilled at training and coaching others, with the ability to distill complex ideas into clear, compelling messages.
• Team Development: Passion for talent development and mentorship. Experience in building or leading high-performing teams, with a focus on developing others' capabilities.

• Revenue Growth: Improved conversion rates from pitch to signed engagement, and clear positive impact on overall client development performance and firm revenue growth.
• Commercial Velocity: Reduced turnaround time for developing and delivering client proposals and pursuit materials and shortened time from initial client meeting to search launch.
• Cross-Practice Impact: Increased consistency in pitch quality, messaging, and deliverables across regions, alongside greater cross-practice revenue generation, expanded multi-service client relationships, and improved client retention.
• Global Operating Excellence: Successful implementation and firm-wide adoption of standardized global business development processes, workflows, and operating rhythms. Improved efficiency, reduced friction, and stronger alignment across CDT teams and geographies.
• Technology Adoption: High adoption rates of tools across regions, with measurable improvements in how teams leverage systems and best practices to support opportunity creation and pipeline management.
• Talent Enablement: Accelerated onboarding and ramp-up timelines for new CDT hires, improved time-to-productivity, and sustained capability development through structured training, coaching, and career pathways.
• Performance Intelligence: Deployment of actionable dashboards and commercial health indicators that enable proactive pipeline management, improved forecasting accuracy, and data-informed decision making at the leadership and consultant level.

• Retirement savings plan with discretionary profit sharing contribution and employer match;
• PTO (minimum 15 days per year, increases with tenure), paid sick time (10 days per year), company holidays (12 days per year), and paid leaves of absence when applicable;
• Comprehensive health benefits, including medical, dental, and vision insurance, and healthcare flexible spending account;
• Life Insurance, and short-term and long-term disability insurance;
• Wellness benefits, including an employee assistance program, virtual mental health program, and mindfulness program; and
• Voluntary benefit options, including supplemental life insurance, identity theft protection, and whole life insurance with long-term care and critical illness coverage.

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