Program Assistant - Phone Coach

SpringPath Mental Health Services

The Program Assistant works as part of an Assertive Community Team that provides care and treatment for clients that are experiencing significant mental health/psychiatric symptoms, who are demonstrating significant functional impairments, and who may have co-occurring chemical dependency. The Program Assistant is viewed as a primary agent of hope and change and is required to work in full partnership with the client in their recovery process. The Program Assistant has a two-focused level of responsibility: first, for the care, welfare, treatment, and safety of the clients as individuals and secondly, for the facilitation of a work and a treatment culture that promotes teamwork, professionalism, cultural competency, and adherence to best practice principles and interventions.

Assisting the ACT team with:

• triaging scheduling needs

• crisis assessment

• planning and triage

• coordination of care with team members and outside providers

• managing the daily schedule; including the scheduling and appointment management for the psychiatric providers

• assisting the team with resource acquisition and management of ongoing resource needs

• providing phone support to people served

• The Program Assistant plays a significant role in the daily operations of the ACT team.

• This person may also be assisting with making referrals, completing quality assurance activities, tracking outcomes, data entry and tracking paperwork assignments.

• High school diploma or GED (required)

• 21 years of age or older (required)

• License which may be required based on education and standards determined by educational/degree guidelines.

• All Practitioners are supported in gaining certification as a Certified Psychiatric Rehabilitation Practitioner.

• The agency encourages staff to seek license at the highest standard permitted by their education and experience.

SpringPath Mental Health Services, an affiliate of BrightSpring Health Services, assists individuals with emotional, behavioral, and psychiatric disorders which result in functional impairments in traditional day-to-day life activities. Our services focus on developing social skills, developing coping skills, being an active participant in the local community, offering community choice, and psychoeducation. We help individuals develop skills and access resources needed to live more positive, active and social lives. For more information, please visit www.springpathmentalhealth.com. Follow us on Facebook and LinkedIn.