SVP & GM, Revenue Solutions, Provider Market

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

In the Optum Insight Provider Market, we help providers optimize financial performance, enhance clinical decisions, and accelerate growth. The General Manager, Revenue Solutions, is charged with developing and executing on strategic and commercial plans to achieve above market growth by delivering AI enabled revenue solutions to provider clients in acute and ambulatory care settings. Spanning software and services, this role will enable faster, more accurate, and optimized revenue capture for client clinical services. This includes setting the agenda through planning cycles and ensuring execution of the annual and long range plans by orchestrating across Commercial, Product and Operations leaders. Champion and drive the end-to-end client experience, securing new business and customer renewals, converting that new business into revenue, and ensuring the satisfaction and loyalty of customers. Responsible for financial performance of the business including delivering on over $800M annual revenue, achieving IOI targets, and driving profitable growth. Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions. Serves as a member of the Provider Market business senior leadership team and contributes to the overall success of the business to drive the business unit.

The General Manager position requires an individual who understands how to get things done at Optum through influence by leveraging their extensive interpersonal and collaboration skills. In addition, you must have experience in strategic planning, execution, building relationships and working with executives at all levels. The General Manager will have strong critical thinking skills, demonstrated success in driving complex strategies, outstanding cross group organizational skills and agility, and effective communication skills (verbal and written). Additionally, the General Manager will have a proven track record of having run a large P&L, operations, product innovation, and revenue & profitability growth. You should also enjoy setting stretch goals and be flexible with the ability to tolerate and manage ambiguity and uncertainty.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Hybrid in MN/DC: This position follows a hybrid schedule with four in-office days per week.

Primary Responsibilities:

• Provide overall business leadership for the Revenue Solutions business, partnering across Optum to drive Enterprise-wide client solutions

• Deliver against business results: revenue and IOI targets

• Formulate business strategy, financial plans and execution plans for the business and be responsible for the business P&L, generating YoY double digit growth, both organic and inorganic

• Expand product offerings, generate additional revenue opportunities, improve the customer experience, and enhance the infrastructure by leveraging existing and modern technologies with an AI-first mindset. Shape product strategy; ensure alignment with roadmap and capital allocation

• Provide end-to-end thought leadership, insight, and influence around Optum's enterprise-wide strategy. Help identify and exploit synergies and market opportunities for Optum Insight and Optum's other business segments

• Collaborate with other lines of business to drive organizational efficiencies and alignment and to develop the infrastructure for future growth. Effectively work across the matrix to shepherd the mindset and cultural shift needed to create a more streamlined process while the organization transforms to a more cloud-first, AI-first, SaaS based business

• Lead domain business reviews (forecasts, objectives, status updates)

• Engage with customers on high-impact opportunities

• Develop an end-to-end process for development, implementation, use, reporting and feedback on solution offerings - collaborating with other product groups, distribution channels, and specialist areas, as necessary

• Spearhead the development, communication, and implementation of effective growth strategies to achieve and surpass sales, profitability goals for the Revenue Solutions business and its many diverse software and services solutions

• Collaborate with the Optum executive team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to enable the rapid growth objectives of our organization

• Build and manage strategic vendor relationships. Develop and maintain relationships with internal & external contacts. Manage internal and external service providers (development, IT, operations, sales, legal, compliance, marketing, etc.) to ensure the offerings meet company objectives and these large, shared services organizations are accountable to delivering effective, timely solutions

• Recommend and champion strategies and tactics designed to positively impact key drivers, such as price, risk profile, utilization, activation, attrition, and revenue, to ensure P&L and market share goals are achieved

• Build for the future and provide strong leadership; oversee talent plans and strategies to attract, motivate and retain a diverse, qualified, and engaged team to fulfill current and future business needs. Provide ongoing coaching and developing of staff and ensure resource planning

• Understand the future of the industry and develop new products and services in order to better support clients and ensure smooth delivery of innovative solutions

• Identify continuous improvement opportunities and manage productivity metrics and efficiencies

• Assist, as required, in raising additional capital at appropriate valuations to enable the Company to meet sales, growth, and market share objectives

• Foster a success-oriented, accountable environment within the company

• Represent the company with clients, investors, and business partners

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Bachelor's degree required

• 15+ years of combined experience and a proven record of driving major transformational change and delivering measurable results, and developing and leading growth programs or initiatives

• 15+ years experience of progressive general management with P&L responsibility in growth oriented, client-focused organization

• Experience leading and growing the P&L of a solutions business in a large-sized healthcare technology organization. Experience working with product development, launching new products, and thinking innovatively

• Skilled in organizational development, personnel management, budget and resource development, and strategic planning

• Experience in managing multi-million-dollar budgets that include sales/bookings targets, revenue targets, client satisfaction targets, and expense targets

• Prior experience in forecasting. Demonstrated experience in financial planning and analysis with previous experience partnering with human resources, information technology, and legal

• A demonstrated track record of acting as an innovative thought leader and business partner to executives across multiple business units

• Proven experience and expertise in leading a large and complex organization through transformation from one of stand-alone business units to a more fully integrated and strategically aligned organization

• Experience assimilating and analyzing information pertaining to the customer experience

• Experience motivating, developing, coaching, and guiding people in a matrixed organization

• Experience managing a team plus indirect staff across multiple geographies

• Ability to navigate and work across multiple constituents to develop, communicate, and support a company's short-term and long-term business objectives

• Possess personal qualities of integrity, credibility, and commitment to Optum's Vision and Values

• Must be able to travel 50%
  
  

Preferred Qualifications:

• Master's Business Administration

• 10+ years of combined experience in product management, delivering new product delivery and leading strategic go-to-market initiatives of diverse scope in a large matrixed software company

• Experience working in design thinking and/or familiarity in working in an agile/scrum process is a plus

• Has led the SDLC and PDLC for a multi-segment, multi-solution, technology organization in the healthcare space

• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)

• Experience working across UHG, Optum and UHC lines of businesses

• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $225,000 to $375,000 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.