Sr. Strategic Account Executive

About the Role/Team:

As a Senior Strategic Account Executive at WEX, you are the accountable owner of our most complex and high-revenue enterprise partner relationships. You are responsible for delivering exceptional value, strengthening multi-layered partnerships, and ensuring long-term partner success.

This role requires extreme ownership-you are responsible for protecting and growing your enterprise accounts, minimizing attrition, driving complex renewals, and ensuring a world-class partner experience. You will serve as an expert-level strategic advisor, deeply understanding your partners' enterprise goals and industry landscape while aligning WEX's complex solutions to drive significant revenue growth (ARR). You operate with a high degree of autonomy, managing high-stakes negotiations and proactive risk mitigation to ensure long-term loyalty.

How you will make an impact:

Strategic Partner Leadership & Ownership

• Serve as the primary post-sale point of accountability and expert advisor for a portfolio of high-complexity enterprise partner accounts.

• Build and influence deep, long-term relationships with key decision-makers and C-suite stakeholders based on trust and shared strategic goals.

• Develop and execute comprehensive account plans with clear objectives, strategies, and metrics tailored to enterprise-level KPIs.

• Champion partner success through advanced strategic planning sessions and high-impact quarterly business reviews.

Account Growth & Enterprise Revenue Impact

• Take full ownership of account growth and retention for high-revenue potential partners, directly driving significant ARR through upsells and cross-sells.

• Lead high-complexity renewal processes and negotiations involving multiple stakeholders, legal teams, and customized contracts.

• Identify and implement new solution opportunities by aligning WEX's enterprise capabilities to emerging partner needs.

• Proactively identify and mitigate risks to ensure long-term retention and account health.

Product Enablement & Advanced Adoption

• Guide partners through industry best practices and advanced product features to maximize ecosystem value.

• Develop sophisticated enablement plans that support partner-specific business outcomes and large-scale implementations.

• Drive consistent product utilization across the partner's organization to ensure deep-rooted adoption and prevent churn.

Service Ownership & Cross-Functional Leadership

• Act as the single point of accountability for enterprise-level issue resolution and partner satisfaction.

• Lead cross-functional collaboration with Product, Engineering, Tech, and Legal teams to resolve complex concerns quickly and completely.

• Identify and eliminate systemic friction points early to transition from reactive service to proactive partnership.

Communication, Advocacy & Mentorship

• Represent the "voice of the partner" within WEX to influence product direction and service improvements.

• Provide guidance and mentorship to junior team members, sharing expertise in account management best practices.

• Maintain accurate, executive-level records of partner status and opportunities within CRM platforms.

Experience you will bring:

• Minimum 10 years of customer success or account management experience, with a proven track record of managing large, complex enterprise accounts.

• Bachelor's degree or equivalent relevant experience.

• Expert knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct/Retiree Billing preferred.

• Advanced understanding of Savings & Spending and COBRA regulatory requirements.

• Proven success in high-stakes negotiations, complex contract management, and exceeding significant revenue targets.

• High accountability mindset with the ability to operate autonomously and make strategic decisions independently.

• Proficiency in CRM and client engagement platforms (e.g., Salesforce).