Manager Banker Sales Support

This position responsible for managing a team of support associates for business, commercial, or middle market bankers within a region or area. Oversees a team responsible for client service, loan documentation quality, operational issues, and other sales support functions. Manages risk by monitoring credit portfolios and support processes for operational and regulatory compliance. Provides guidance on loan servicing, regulatory compliance, and risk mitigation strategies for associate team. Identifies workflow inefficiencies and develops solutions to uphold performance and service standards within lending support functions.

• Business Support - Manages a team that provides loan support, customer service, and sales support for bankers. Ensures that business and retail clients receive a high level of service and that quality standards are upheld. Identifies inefficiencies in support processes, and implements enhancements for staff performance.
• Risk Management - Manages an assigned area's credit risk by monitoring loan portfolio performance. Ensures compliance in loan processing and operations with all applicable regulations, policies, and standards. Monitors portfolio reporting system and leads efforts to mitigate identified risks. Decisions complex client operational issues. Develops systematic action plans for ongoing improvement of risk management capabilities.
• Loan Coaching - Trains commercial, business, and middle market banking associates on loan closing procedures and required documentation, loan servicing, government and bank regulations, and exception clearing practices. Partners with regional leadership on training initiatives and projects.
• Managerial Functions - Establishes and monitors expectations to achieve company and regional goals. Makes appropriate changes to banking policies, procedures, and efficiencies in order to meet objectives. Manages the performance, training, and evaluation of assigned staff.

• Required Basic Qualifications:
  • Bachelor's Degree and 4 years of experience in Bank Lending or Underwriting, Operations or Sales OR
  • High School Diploma or GED and 8 years of experience in Bank Lending or Underwriting, Operations or Sales
    
    
• Additional Required Skills and Experiences:
  • 1+ years of supervisory experience
  • Loan closing and documentation experience
  • Previous experience with ensuring compliance of internal policy and regulatory requirements
  • Strong ability to communicate proactively and effectively
• Preferred Skills and Experience:
  • Proven skills in creation, design, and interpretation of sales reports
  • Previous experience in loan officer support
  • A strong understanding of how to drive speed, accuracy, and risk mitigation in loan closing
  • Proven experience in improving process efficiency
  • Portfolio Management experience is a plus

If hired in Massachusetts, the base pay for this position is generally between $82,957 and $143,782 per year. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits #LI-KL1