Senior Learning & Development Specialist

Front Porch Communities and Services is Hiring!

Senior Learning and Development Specialist

• 3 Positions Available: Southern California, Central California, and Northern California Regions

• Schedule: Full-Time, Monday - Friday (Hybrid Schedule)

• Salary Range: $140,000 - $170,000 Annually

Summary:

The Senior Learning & Development (L&D) Specialist designs, facilitates, and reinforces impactful learning experiences and programs that bring the organization's culture, service standards, and leadership expectations to life. This role supports the localization and execution of enterprise-wide talent development initiatives across an assigned portfolio of regional senior-living and affordable housing communities, primarily in California.

Essential Functions:

• Apply advanced instructional design expertise to develop engaging, learner-centered training experiences across multiple modalities using proven adult learning principles; partner with Subject Matter Experts (SMEs) to ensure content accuracy and alignment with compliance and regulatory requirements, as applicable.

• Facilitate interactive live and virtual training workshops and courses for diverse audiences, ranging from frontline service team members to senior executives. Adapt facilitation approach and content delivery across a wide range of topics, including service excellence, leadership and management development, clinical in-service, empathy, compliance, orientation, etc.

• Create psychologically safe learning environments and apply advanced facilitation techniques to guide discussions, draw insights from experienced audiences, and connect concepts to real-world operational challenges.

• Lead and coordinate enterprise learning initiatives and Train-the-Trainer sessions with a cross-community network of facilitators; leverage this network to reinforce learning and drive sustained behavior change through coaching tools, job aids, and follow-up activities.

• Serve as a strategic consultant to assigned regional community leaders to identify performance gaps and recommend creative, data-informed learning and performance solutions.

• Partner with HR, Learning & Development, and the Culture & Community team to design a scalable L&D foundation and deliver enterprise-wide learning initiatives and programs at the community level, ensuring quality, consistency, and alignment across divisions.

• Assist internal and external professionals in the development of job-specific competencies and learning pathways; manage LMS functionality, including content curation, reporting, analytics, surveys, and troubleshooting.

• Establish and maintain mutually beneficial relationships with colleges, universities, and third-party learning vendors; support needs assessment, RFP development, vendor evaluation, and selection.

• Define and track learning KPIs; evaluate learning program effectiveness using data-driven methods, such as surveys and focus groups, and implement continuous improvements to maximize learner impact.

• Partner in internal communication and marketing campaigns to promote learning initiatives and champion a culture of continuous learning.

• Ability to travel within California and occasionally Nationwide (approximately 75%) for site visits and training.

• Perform all other related duties as assigned.

Detailed Skills Needed to Perform Essential Functions:

Leadership:

• Foster and participate in an open, inclusive, and welcoming work environment by modeling FP's behaviors and values, which are consistent with the organization's vision and mission. Acts as a role model for the behavior that is consistent with FP Culture.

Communication/Interpersonal:

• Effective oral and written communication skills appropriate to the audience's needs.

• Ability to develop and deliver effective presentations live via online or virtual mediums.

• Excellent collaboration and team-building skills.

• Effective conflict management skills.

• Ability to effectively build relationships with customers and team members.

Decision Making / Organizational Skills:

• Demonstrate a high level of accuracy, even under pressure.

• Excellent organizational skills.

• Ability to perform work independently with minimal supervision.

• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

Productivity:

• Demonstrated time management and priority-setting skills.

• Ability to simultaneously handle multiple priorities.

• Ability to work in a fast-paced, dynamic environment.

• Ability to prioritize responsibilities and organize workload to ensure that timeframes are met and the work is completed within deadlines.

• Demonstrated ability to define, develop, and analyze performance measures and metrics; exercise sound judgment and make decisions based on accurate and timely analysis.

Technical Acumen:

• Advanced proficiency with Microsoft Office and similar productivity tools.

• Demonstrated ability to facilitate learning using virtual delivery platforms (e.g., Zoom, Microsoft Teams), including effective use of embedded tools, such as breakout rooms, whiteboard, polls, and chat features.

• Demonstrated ability to develop digital learning content using course authoring tools (e.g., Articulate 360).

• Ability to manage and administer Learning Management System (LMS/LXP).

Education with Equivalent Qualifications:

• Essential: Bachelor's Degree in Organizational Development, Education, Human Resources, Learning Sciences, Business Administration, Communications, or a related field.

• Preferred: Master's Degree in Organizational Development, Education, or Business Administration.

Experience with Equivalent Qualifications:

• Essential:7+ years working in Learning and Development, Organizational Development, Education, Human Resources, or a related field; deep knowledge of adult learning theory, instructional design, and facilitation principles.

• Preferred:2+ years' experience in the Senior Care or Senior Living Industry, or a related industry.

Compensation Disclaimer: The actual compensation offered will depend on a wide range of factors including, but not limited to, the selected candidate's knowledge, skills, experience, training, education, and licensure/certifications (as applicable).

Front Porch is an Equal Opportunity Employer. We support all aspects of diversity and provide equal employment opportunity to all employees and applicants without regard to race, color, religion, sex, marital status, national origin, age, sexual orientation, disability or status as a veteran in accordance with the applicable nondiscrimination laws. Final candidates must successfully complete a pre-employment physical, physical abilities test, drug screen and Department of Justice Criminal background clearance.

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