Food & Beverage Outlets Manager

Houston Hotel

Discover a luxurious oasis at the Omni Houston Hotel. Situated on impeccably manicured grounds, the Houston Galleria hotel features the finest in Houston accommodations with sensational views of the city or pool area. The Omni Houston Hotel is centrally located in the prestigious Uptown Post Oak/Galleria area and is just minutes from all of the excitement that Houston, Texas has to offer.

The Omni Houston Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Houston Hotel may be your perfect match.

Responsible for the overall leadership and daily execution of all Food and Beverage outlets and Room Service. Maintains established service standards, ensures proper staffing, training, and supervision of all outlet personnel, and supports the planning and execution of special events and activations. Delivers prompt, courteous service in alignment with Omni Food & Beverage standards, company policies, and procedures. Owns guest experience recovery, team performance, and key operational results across all food and beverage outlets.

Lead daily operations for all Food and Beverage outlets to ensure consistent service execution and brand standards.
• Maintain ownership of guest experience and recovery, ensuring timely resolutions and documentation of service concerns.
• Conduct daily pre-meal meetings and ensure consistent communication of priorities, service standards, menu knowledge, and operational updates.
• Supervise service periods and floor execution, including pacing, table maintenance, service scenarios, and outlet readiness.
• Ensure complete and accurate guest information is captured in POS and reservation systems as required.
• Assists with ownership over staffing plans and scheduling for all outlets, including supervisors and service teams, aligned to volume forecasts and labor targets.
• Ensure side work, opening and closing procedures, and shift checklists are completed consistently across all outlets.
• Monitor quality, consistency, presentation, and timing of food and beverage items from kitchen and bars and address concerns immediately.
• Maintain outlet atmosphere, cleanliness, and physical standards including lighting, music, dining room and bar set up, and service station organization.
• Ensure uniforms, grooming, and appearance standards are consistently met.
• Maintain adequate service ware and supplies through coordination with Stewarding and Purchasing.
• Oversee menus and service materials for all outlets, ensuring accuracy, updates, and team communication.
• Ensure compliance with all food safety, sanitation, cleanliness, and safe work standards across all outlets and escalate concerns immediately.
• Know, follow, and enforce all company policies and procedures including responsible alcohol service and liquor liability laws, including prohibiting service to intoxicated guests and minors.
• Lead onboarding and training for new associates and supervisors, ensuring role readiness prior to independent shifts.
• Provide daily coaching and ongoing development to build service consistency, product knowledge, and leadership bench strength.
• Hold associates accountable to standards through real time feedback, documentation, and corrective action in partnership with ASC and department leadership.
• Drive operational results through labor productivity, cost control, and service execution across all outlets.
• Monitor and support guest satisfaction scores and service recovery trends and implement improvements as needed.
• Complete accurate monthly inventories of front of house products and support end of month processes.
• Review and control comps, voids, discounts, and charge procedures in accordance with policy.
• Ensure check controls are followed, including dispute prevention practices and required documentation when issues occur.
• Implement approved sales promotions and merchandising programs and reinforce up-selling behaviors with the team.

Administrative Responsibilities

• Weekly volume forecast and labor planning
• Weekly schedules and staffing requirements
• Weekly payroll forecast and payroll review
• Payroll computation support and audit readiness
• Daily requisitioning and par maintenance
• Support end of month inventory and reporting
• Maintain familiarity with cashiering procedures as needed, including reconciliation and deposits, charge procedures, check control, meal period change, and required reports

Systems and Tools

• Proficiency in POS, reservations, and labor systems is required. Preferred systems include Symphony, OpenTable, Kronos, and OnTrack.
• Other duties assigned by the Senior Food and Beverage Manager.

• Minimum 3 years of Food and Beverage experience required.
• 1 to 2 years of Food and Beverage leadership experience required.
• Luxury hotel experience preferred.
• Bachelor's degree preferred or high school diploma with equivalent experience.
• Current ServSafe Manager certification required.
• Current TABC certification required.
• Proficiency in Microsoft Office required.
• Able to lift and carry 25 pounds routinely and up to 50 pounds occasionally.
• Able to stand and walk for extended periods and perform required physical duties including bending, squatting, and reaching.
• Strong interpersonal skills with the ability to coach, develop, and hold teams accountable.
• Detail oriented with excellent communication skills and the ability to perform professionally under high volume and high stress conditions.
• Available to work flexible schedules including nights, weekends, and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.