Educational Program Associate III

Mizzou Academy is the K-12 lab school within the University of Missouri's College of Education and Human Development. With over 200 courses across elementary, middle, and high school, Mizzou Academy cultivates excellent online and blended learning environments for nearly 7,000 students in more than 60 countries each year. We are industry leaders who value respect, transparency, and overall wellness. Our department has a thriving culture that provides a healthy, productive workplace.

Mizzou Academy is welcoming applications from individuals who enjoy working closely with students and families, collaborating with colleagues, and supporting teaching and learning in innovative K-12 settings. The Educational Program Associate III blends instructional work with direct student services and serves as a key point of connection among academic, counseling, and support services teams, making a meaningful difference in communication and the overall experience of students and families in our school community. This position is a great fit for organized, communicative candidates who are energized by helping others navigate academic programs and who reflect the school's mission and values in their daily work.

• Serve on an academic instructional team, providing feedback on student work in online, blended, and asynchronous learning environments.
• Apply program expectations, grading standards, and feedback practices through instructional practices.
• Develop a working understanding of Mizzou Academy's academic programs, course structures, and instructional models.
• Use instructional experience to inform student support, communication, and problem-solving.
• Assist with academic and partner communications, including light editing of newsletters, emails, and related materials to ensure clarity, accuracy, and alignment with Mizzou Academy's mission and values.

Secondary Duties - Student & Support Services (30%)

• Serve as a primary point of contact for students and families, responding to inquiries via phone and email, and directing them to appropriate resources.
• Facilitate communication among students, instructors, counselors, and support services staff.
• Support counseling and student services by assisting with coordination, documentation, and follow-up tasks.
• Help maintain consistent response timelines and service coverage for student and family inquiries.
• Contribute to a collaborative, student-centered environment and a consistent Mizzou Academy presence within the shared on-campus office space.

Monday - Friday, 8:00 a.m.-5:00 p.m.
In-Person with Flexibility
Full-Time: 40 hours per week

An Associate's degree or an equivalent combination of education and experience and at least 6 months of experience from which comparable knowledge and skills can be acquired is necessary

Preferred qualifications include a Bachelor's degree in Education; experience supporting students in an online context; experience supporting students in either international or intercultural contexts; experience working with international student populations; experience with SIS systems and data; experience with Canvas and exported data; experience with Smartsheet; and experience with Google.

Salary Range: $17.05 - $20.00 per hour
Grade: GGS 007
University Title: EDUCATIONAL PGM ASSOCIATE III
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to the online application, please submit a resume, cover letter, and a list of professional references we are approved to contact.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.