Senior Director IT Windows & Support Services

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

The Senior Director provides strategic leadership for the universitys enterprise IT environment, with primary responsibility for Microsoft-based systems supporting academic, administrative, and research functions. This role requires a deeply technical professional with experience managing large-scale Windows enterprise environments in a complex setting. This role will lead the direction, operations, and coordination of the Windows Enterprise Group and Support Services Group to best serve the university community. This role works closely with the Vice President of Information Technology and Chief Information Officer to develop university-wide strategic technology plans, fostering a culture of team collaboration, working with academic, research and administrative units. The Senior Director leads the organizational transformation of Windows and Support Service IT systems from traditional functional management to modern delivery methods. As a primary liaison between Central IT and university business units, this position ensures that technology efforts are executed efficiently and collaboratively communicated across the division.

• Provides leadership in the direction and operations of the Windows Enterprise Group & Support Center.
• Develops and executes a multi-year roadmap for the modernization of the Universitys Windows environment, moving from legacy on-premises infrastructure toward hybrid and cloud-native solutions (Azure/Entra ID).
• Manages software licensing (Microsoft EA), hardware lifecycles, and support staff. Defines necessary projects required for the support center and windows environment.
• Leads the transformation of operations to include DevOps and agile delivery, researching and recommending automated approaches for system administration.
• Develops strategic relationships with constituencies across the University, the higher education community, and the overall community.
• Works closely with VP and CIO in the development of university wide strategic technology plans. Develops presentations and delivers information to the University community.
• Partners with the Chief Information Security Officer to implement Zero Trust principles, manage patch compliance, endpoint management, and GPO baselines to secure institutional data (FERPA, HIPAA, research data).
• Partners with the Chief Information Security Officer to direct Unified Endpoint Management (UEM) strategy using Microsoft Endpoint Configuration Manager (MECM) and Intune/Autopilot for over 40,000+ endpoints.
• Designs, implements, and supports core applications including Windows, Active Directory, Microsoft Entra ID, Exchange, and Power Platform- while leading an IT team ensuring 99.99% uptime for authentication services.
• Collaborates with the VP and CIO and the leadership team to set priorities related to IT projects. Negotiates the resources involved, time-frames required, and possible impact to other initiatives or projects. Secures appropriate resources as required and approved.
• Oversees Central IT Support Services, ensuring high-quality support via phone, chat, ticketing, and enhances Artificial Intelligence capabilities to improve the user experience.
• Builds strong partnerships with peers in the Division of ITs leadership team to help foster a team culture.
• Promotes innovative, efficient, effective, and shared uses of information technology across the University.
• Develops a core set of well-defined enterprise platform products to be incorporated into front-facing services for the FIU community.
• Defines and enforces Service Level Agreements (SLAs), utilizing data analytics to drive continuous service improvement.
• Supports the development and execution of disaster recovery and business continuity plans for the Windows Enterprise Team and Central IT Support Services.
• Interprets and applies pertinent rules, regulations, policies, and procedures set forth by the university and governing agencies.
• Remains current with technological developments such as Artificial Intelligence and evaluates the feasibility of incorporating these solutions within the Windows and Support Center ecosystems.
• Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Bachelor's degree in an appropriate specialization and eight (8) years of experience or a Master's degree in an appropriate specialization and six (6) years of experience.

• Preferably 10 years of progressive experience in IT.
• Experience in a senior leadership role (Director level or above) overseeing large teams.
• Proven experience managing large windows enterprise environments with at least 10,000+ users/endpoints.
• Deep understanding of the Microsoft ecosystem (Windows Server, Microsoft Exchange, Windows 11, Active Directory, Azure/Entra, Microsoft 365, Microsoft Endpoint Configuration Manager /Intune).
• Experience with Private, Public, & Hybrid Cloud Environments.
• Experience with Identity Management utilizing tools such as CAS and Entra ID including hybrid identity.
• Understanding of Microsoft Power Platform, particularly PowerApps.
• Experience managing projects.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

• Ability to work evenings and weekends.
• Ability to work flexible hours as needed.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.