Site Manager, Swank/Physiatry

The Medical Group of ChristianaCare is looking for a Site Manager to cover our Swank and Physiatry practices.

The Site Manager will oversee ambulatory practice support staff and ensure compliance with daily workflows and clinic operations. The Site Manager will provide front-line leadership, guidance, and problem-solving, serving as the primary point of accountability when expectations are not met. In this role, The Site Manager will support team members in delivering high-quality patient care. The typical scope includes managing 1-3 clinics with 20 or more caregivers.

As a Site Manager you will oversee a team consisting of 21 direct reports that include both office assistants and medical assistants.

This position does require travel between practices that are located in Rehoboth, Smyrna, and Wilmington. Two days a week will be required in Wilmington, DE.

Work Schedule:

• Monday through Friday from 8am to 5pm

Duties / Responsibilities:

The Site Manager will be involved in leading the recruitment, onboarding, retention, and offboarding activities of ambulatory practice caregivers, including medical assistants, and office assistants. The Site Manager is involved in conducting check-ins and annual performance evaluations, providing on-site support for daily problem-solving, and ensuring clinic staffing is in place to support activities and services. The Site Manager monitors and coaches front desk caregivers and non-provider caregivers to ensure standard operating procedures and workflows are followed. The Site Manager will be involved in conducting daily charge and cash reconciliations in accordance with established policies and procedures, maintaining supply levels, and planning and leading monthly clinic meetings with non-provider caregivers. The Site Manager supervising and training non-provider caregivers on daily cash handling and copay collections. The Site Manager approves caregiver timecards, adhering to departmental safety rules, and reporting any unsafe activities, conditions, hazards, or safety violations to the supervisor.

Compensation / Benefits:

• Full Medical, Dental, Vision, Life Insurance, etc.

• Two retirement planning offerings, including 403(b) with company contributions.

• Generous paid time off with annual roll-over and opportunities to cash out

• 12 week paid parental leave

• Tuition assistance

• Incredible Work/Life benefits including annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets, insurance and much more!

Education / Requirements:

• High School diploma required. Associate's degree preferred.

• 2 years of office practice experience required; supervisory experience preferred.

Strengths and Qualities:

You must possess proven change leadership skills, strong communication and team-building abilities, and a strong understanding of accounting principles. You must create a sense of shared ownership and accountability within the team, manage physician practice communication and work processes independently, and adjust to changing workloads. You must have knowledge of organizational policies and practices and are adept at directing people of diverse backgrounds and responsibilities.

When we lead with love, excellence is inevitable.
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Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.

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EEO Posting Statement

ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/