New

Registration Services Representative

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Feb 24, 2026
The Registration Service Representative contributes to a positive hospital experience for patients and families through courteous telephone interactions and interview activities, accurate and expeditious routing, as well as referral to appropriate clinical or financial staff when necessary. Principal Duties and Responsibilities * Respects patient confidentiality at all times. * Carefully performs system searches for all patients. * Issues a new medical record number when appropriate and coordinates the resolution of duplicate medical record numbers. * Accurately and comprehensively collects and verifies demographic and financial information from patients and/or their representatives in a sensitive and timely manner. * Verifies patient insurance coverage with Third Party Payers and determines eligibility by utilizing appropriate technology. * Provides constructive ideas, suggestions and feedback in a positive manner. * Works collaboratively with co-workers to effectively resolve issues that impact departmental or hospital operations. * Performs other duties as assigned. High School Diploma or Equivalent required Experience Experience in patient registration, customer service, or a related healthcare administrative role. 1-2 years preferred Knowledge, Skills and Abilities - Knowledge of medical terminology and insurance processes is beneficial. - Familiarity with electronic health record (EHR) systems and registration software. - Excellent communication and interpersonal skills to interact effectively with patients, families, and healthcare professionals. - Strong attention to detail and accuracy in data entry and documentation. - Ability to handle confidential and sensitive information with discretion. - Proficiency in using office software applications, such as word processing, spreadsheets, and email. * M-F Eastern Business hours required for remote role ; Hours range 830a-5, 9a-5:30p, or 9:30a-6p * Quiet, secure, stable, compliant work station required Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.