Application Analyst MIT

City/State:

Grant Funded:

Department:

Work Shift:

Work Days:

Scheduled Hours:

Scheduled Daily Hours:

Pay Range:

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
  * Analyze business/clinical needs and requirements.
  * Evaluate the operational workflow that is applied to the system.
  * Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
• Design database queries and create reports utilizing a report-writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for Montefiore IT or the client.
  * Contact vendor to report escalations and obtain assistance with solving issues.
  * Assist with the coordination of vendor activities including hardware or software installation.
• Perform other related duties as required.
• Depending on the Department or assigned project, responsibilities may also include one or more of the following:
  * Apply business knowledge to system processes and manipulation of data to ensure successful transactions through the system.
  * Make necessary enhancements to add or maintain functionality of the application. These changes may include creating and modifying screens, tables, dictionaries, and rules.
  * Participate in the design, development and maintenance of system interfaces. Validate and test system interfaces.
  * Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
  * Administer application security and access controls.
  * Provide or coordinate ongoing training for clients in the use of systems.
  * Provide server maintenance as required.
  * Apply patches and fixes to the Operating System, or write

• BS Required
• Application implementation, troubleshooting, and support
• Application testing
• Related clinical or business experience
• OHS Annual Assessment
• Epic Certification may be required