Processing Coordinator, UMKC Office of Financial Aid & Scholarships

Office of Financial Aid and Scholarships

Responsible for managing and coordinating processes and procedures related to assigned institutional scholarship programs. This includes, but is not limited to NCAA scholarship compliance, Trustees Scholars processing, micro-grant programs, KC Scholars processing, and other major aid initiatives. Provides excellent customer service and guidance to scholarship applicants, student-athletes, and their families throughout the scholarship and financial aid process. Assists with maintaining and improving scholarship-related processing reports vital to standard financial aid and athletic compliance operations. The Coordinator must possess strong process-improvement and documentation skills and be able to work effectively as part of a team serving a diverse student population.

CHARACTERISTIC DUTIES

• Provide accurate and responsive advising to prospective, new, and current students and their families throughout the scholarship and aid process.
• Maintain current knowledge and understanding of institutional scholarship requirements, NCAA rules and regulations related to financial aid, KC Scholars program criteria, Trustees Scholars criteria and program processing, micro-grant guidelines, and other compliance frameworks as assigned.
• Administer specific scholarship programs by processing aid on students accounts to maintain compliance and timely awarding of aid.
• Communicate policy changes and regulatory updates to leadership and provide recommendations for implementation to ensure continued compliance.
• Prepare. Compile, and/or work reports related to scholarship utilization, compliance, eligibility monitoring, and projections, as requested.
• Collaborate with internal and external partners, including Athletics, academic units, community scholarship organizations, and Enrollment Management-to manage scholarship programs and ensure compliance with NCAA, state, institutional, and donor requirements.
• Represent the office and scholarship programs with professionalism and adaptability, using strong interpersonal skills to build rapport, read situations accurately, and engage stakeholders in a positive, solutions-focused manner while also cultivating trust and positive influence across scholarship programs.
• Contribute to aligning scholarship policies and procedures with the University's strategic enrollment and student retention goals.
• Regularly prepare and process compliance and operational reports, including NCAA award processing and scholarship reconciliation reports.
• Assist with data analysis, process enhancements, and improvements to scholarship awarding, application review, packaging, and program monitoring.
• Demonstrate excellent attention to detail in all scholarship decisions and processing tasks.
• Maintain knowledge of policies in other departments (Registrar, Cashiers, Athletics Compliance, Academic Units) and understand their impact on a student's scholarship eligibility.
• Maintain student confidentiality in accordance with FERPA regulations.
• Complete assigned duties with a high degree of accuracy while experiencing frequent interruptions and managing multiple deadlines.
• Seek opportunities for continuous improvement and recommend enhancements to increase the efficiency and effectiveness of scholarship processes.
• Perform other duties as assigned.

A Bachelor's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

Experience in academic advising, financial aid counseling, scholarship administration, accounts receivable, or NCAA compliance preferred.

The anticipated hiring range for this position has been established as $18.87-$21.27 per hour.
Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.
Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 008
University Title: Senior Student Support Specialist
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

For best consideration, submit application materials by March 22, 2026. Applications will be accepted until this position is filled.

Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.

This position may be eligible for telecommuting arrangements (a regular schedule of working both remotely and in a University-provided workspace) following an initial probationary period and performance appraisal.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.