Customer Service Supervisor

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Current Need
McKesson is seeking a Hybrid Extended Care Customer Service Supervisor to join our teams in Irving, TX, Richmond, VA, or Jacksonville, FL. This role is perfect for a dynamic, peoplefocused leader who thrives in a collaborative environment and is passionate about developing highperforming customer service teams.

The Customer Service Supervisor is responsible for leading, mentoring, and developing a team of customer service agents. This leader will foster a culture of collaboration, empowerment, and excellence-ensuring our agents deliver worldclass service to both internal and external customers. This role partners closely with crossfunctional teams, serving as a key resource for escalations and process improvement.

Inoffice time is required for:

• New hire training & onboarding

• Team meetings and engagement events

• Leadership development and specialized training

• Lead all customer service HR functions including recruiting, onboarding, training, scheduling, coaching, performance reviews, and policy adherence.

• Serve as the first point of contact for complex or escalated customer issues.

• Review team performance data and maintain accurate documentation and reports.

• Monitor and manage budget objectives such as overtime and office supply expenses.

• Schedule and conduct monthly team meetings, oneonones, and corporate communications.

• Participate in required leadership meetings and support department initiatives.

• Maintain strong working knowledge of all tools, processes, and technology used by agents.

• 3+ years ofsubject matter experience including exhibiting leadershipcapabilities

• 3+ years customer service experience

• 1+ years working in a lead, SME or supervisor capacity within a customer service setting

• Demonstrated team leadership and coaching ability

• Strong clientfacing and communication skills

• Solid understanding of customer service practices, systems, and policies

• Skilled in rootcause analysis and problem resolution

• Professional written and verbal communication

• High attention to detail; energetic selfstarter

• High school diploma or equivalent required

• Associate degree in business or related field preferred

• General office demands

• Will be standing when assisting with new hire training

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKesson's (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com.

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com.

Join us at McKesson!