Area Operations Manager

Want to help pets live their best lives?

We're proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing, Petco is the place for you.

Our core values capture that spirit as we work to improve lives by doing what's right for pets and people.

• Pet First - Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun - Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let's Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We're proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between. And we're here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

This is a Hybrid position working from home 2 days a week. An ideal candidate would be located within the Pennsylvania/Delaware Area.

The purpose of the Area Operations Manager position is to provide excellent operational oversight and manage business performance of multiple veterinary hospitals within their assigned market. The area operations manager will drive revenue and manage costs while ensuring our Petco full-service Vetco Total Care provide excellent patient care and client service. The Area Operations Manager is responsible, like all team members, for fostering cohesion and motivation within the team, and driving successful business outcomes.

All hospital staff are responsible for performing their duties in a way that creates an environment in which:

• the patient's needs always come first;
• every team member understands that they have the power to do what it takes to create an exceptional customer and patient experience;
• contentious issues are dealt with and resolved as they occur when possible, or as soon as is possible;
• exceptional teamwork and commitment to shared goals benefits the entire organization.

Essential Job Functions

• Manage operational oversight of multiple hospitals within assigned market
• Manage overall business development, performance, and revenue
• Ensure adherence to hospital budgets
• Provide excellent client service and follow up and resolve any concerns
• Oversee payroll approval process for hospitals including relief staff
• Partner with Petco Veterinary Services to relay and implement new initiatives and training to hospital partners
• Partner with the Lead Veterinarian Technicians to manage appropriate product inventory and perform periodic auditing for hospital locations
• Support talent development of the Lead Veterinarian Technicians, Veterinarian Technicians and Concierges during the review process including creation of individual development plans

Education/Experience

• Completed Bachelor's degree in Business or a related field
• Must have at least 3 years previous experience working in hospital management-type role within the veterinary or human medical field
• Must have ability to travel locally within assigned market (approx. 50%)
• Must have excellent written and verbal communication skills
• Must have excellent telephone and computer skills
• Must be a team player willing to learn, offer creative ideas, and accept change
• Preferred: Experience managing multiple sites

For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO - see https://careers.petco.com/us/en/key-benefits

Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.

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