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Your Journey at Crowe Starts Here: At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry. Job Description: About the Team The ServiceNow ITSM Sales Team at Crowe focuses on helping organizations modernize and streamline their IT service operations using the ServiceNow platform. The team works closely with clients to understand their technology challenges and identify opportunities to improve service delivery through solutions such as incident management, change management, service request automation, and IT workflow optimization. By partnering with technical architects and delivery consultants, the sales team develops tailored ServiceNow ITSM solutions that drive efficiency, enhance user experience, and support digital transformation initiatives for clients across a range of industries. About the Role The Senior Manager - ITSM Sales is a market-facing sales leader responsible for driving growth of Crowe's ServiceNow ITSM solutions. This role leads pipeline development, strategic account expansion, and pursuit execution for complex ServiceNow engagements. The Senior Manager works closely with client executives to understand business and technology challenges and develop ServiceNow-based solutions that improve IT service delivery and operational efficiency. This role collaborates with account teams, practice leadership, alliance partners, and delivery teams to position Crowe as a trusted advisor and strategic ServiceNow partner. The Senior Manager is responsible for leading opportunity strategy, supporting proposal development, and guiding pursuits through close while contributing to the continued growth of Crowe's ServiceNow practice. What You'll Do Revenue & Sales Leadership
- Own ITSM sales targets, pipeline development, and revenue growth within assigned industries, accounts, or regions.
- Generate net-new pipeline through industry relationships, ecosystem partnerships, thought leadership, and proactive market engagement.
- Lead end-to-end sales cycles for complex ServiceNow ITSM pursuits, from opportunity identification through contract execution.
- Develop and execute account strategies to expand ITSM footprint within existing clients and penetrate new logos.
- Shape multi-year transformation roadmaps that align ServiceNow ITSM capabilities to client business outcomes.
- Lead large, strategic proposal responses including solution positioning, pricing strategy, value articulation, and executive presentations.
- Position Crowe competitively against other ServiceNow partners by highlighting industry expertise, differentiated delivery capabilities, and platform innovation.
Strategic Client Engagement
- Build and maintain C-level and senior IT executive relationships (CIO, CTO, VP of IT, IT Operations leaders).
- Position Crowe as a trusted advisor by aligning ServiceNow ITSM solutions to enterprise transformation initiatives.
- Lead executive workshops, discovery sessions, and value engineering conversations.
- Articulate ROI, business case justification, and transformation value in measurable terms.
- Representing Crowe in industry events, ServiceNow ecosystem forums, and client roundtables to strengthen market presence and generate new opportunities.
Solution & Offering Leadership
- Partner with delivery and practice leaders to shape scalable, industry-aligned ITSM offerings.
- Collaborate with solution architects and delivery leaders to shape scalable ServiceNow ITSM solutions aligned with platform best practices and Crowe delivery standards.
- Drive integration of ITSM with adjacent ServiceNow modules (ITOM, CSM, HRSD, SecOps, ITBM) where appropriate to expand client value and platform adoption.
- Collaborate with the ServiceNow alliance team to align co-selling motions, joint campaigns, and strategic opportunities.
- Develop strong relationships with ServiceNow field sales teams to identify co-sell opportunities and jointly pursue strategic accounts.
Go-To-Market & Practice Growth
- Contribute to ITSM go-to-market strategy, messaging, and campaign development.
- Identify emerging market trends and ServiceNow platform innovations to refine positioning and offerings.
- Mentor Managers and Business Development professionals in sales strategy and deal execution.
- Support recruiting, talent development, and capability expansion aligned with revenue growth goals.
Deal Governance & Execution Oversight
- Lead deal reviews, pricing approvals, and risk assessments for large ITSM engagements.
- Ensure smooth transition from sales to delivery through structured handoff and executive alignment.
- Maintain executive visibility into pipeline health, forecast accuracy, and revenue performance.
- Maintain accurate opportunity tracking, pipeline management, and revenue forecasting within CRM systems to support sales discipline and leadership reporting.
Qualifications
- 5+ years of experience in ServiceNow consulting or enterprise IT transformation.
- 10+ years of experience in business development, sales leadership, or account growth roles.
- Demonstrated success meeting or exceeding sales quotas and generating new business pipeline in enterprise or consulting environments.
- Demonstrated success leading and closing complex, multi-workstream ServiceNow ITSM deals.
- Experience leading large enterprise pursuits involving multiple stakeholders, delivery teams, and solution components.
- Strong understanding of ServiceNow ITSM modules including Incident, Problem, Change, Request, Knowledge, CMDB, and integrations.
- Experience developing executive-level proposals, statements of work, and pricing models.
- Proven ability to engage and influence C-suite stakeholders.
- Strong understanding of ITIL and service management best practices.
- Experience operating within consulting or professional services environments.
- Experience collaborating with ServiceNow field sales teams and alliance partners to pursue joint opportunities.
Preferred Skills
- Bachelor's degree in Computer Science, MIS, IT, Business, or related field.
- Experience managing pipelines, forecasting, and opportunity tracking within CRM systems (e.g., Salesforce).
- ServiceNow certifications (CSA, CIS-ITSM, or higher).
- ITIL, PMP, Agile, or similar certifications.
- Familiarity selling adjacent ServiceNow capabilities such as ITOM, IRM/GRC, SecOps, Employee Workflows, or Customer Workflows
- Experience leading strategic alliance relationships with ServiceNow or comparable SaaS platforms.
- Experience collaborating with ServiceNow account executives, solution consultants, and partner managers in joint sales pursuits.
- Experience selling ServiceNow solutions within regulated industries such as financial services, healthcare, or public sector.
- Demonstrated success managing multi-million-dollar pipeline and revenue targets.
- Experience representing organizations in industry events, client roundtables, or ServiceNow ecosystem forums.
- Executive presence and strong storytelling ability.
- Strategic thinker with strong commercial acumen.
- Ability to lead cross-functional teams in high-pressure pursuit environments.
- Skilled negotiator with experience structuring complex services deals.
- Results-oriented with strong accountability for revenue growth and client satisfaction.
We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.
The application deadline for this role is 07/31/2026.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Crowe, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $122,300.00 - $259,500.00 per year.
Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!
How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!
More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.
Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws. Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.
Crowe will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act.
Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable. If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation
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Crowe
Mar 12, 2026