Propane Cylinder Delivery Specialist - South Central FS, Inc. - Centralia, IL

The FS brand represents a standard of excellence for agricultural and energy-related products. It's the people who represent the FS brand that set it apart. As local cooperatives, FS Companies believe it is their responsibility to ensure that our earth, our communities, and businesses perform together, sustainably. FS Companies are committed to ensuring the continued profitability for the company, their owners, and their customers, while enacting to help the environment and greater good.

SALARY RANGE: $20-$24 / hour

PURPOSE AND SUMMARY STATEMENT

The Commercial Propane Cylinder Delivery Specialist is responsible for the safe and efficient delivery of propane cylinders to our commercial and industrial partners. This role focuses on maintaining scheduled routes, providing exceptional customer service, and ensuring all safety and regulatory standards are met during refilling, loading, transportation and exchange. Responsible for the operation of the on-site propane refill station and servicing walk in customers. Assists in support of the propane/energy service team. Supports facility maintenance and assists the propane sales delivery team. Provides excellent customer service in a timely and accurate manner to increase customer satisfaction and maintain the reputation and profitability of the organization.

ESSENTIAL JOB FUNCTIONS

• Route Delivery & Exchange: Safely operate a delivery truck to transport filled propane cylinders to customer sites daily, exchanging them for empty cylinders.
• Cylinder Handling: Physically load and unload cylinders (often 33 - 50 lb.) tanks and secure them properly on the vehicle.
• Customer Interaction: Serve as the face of the company, professionally addressing customer inquiries and ensuring their storage cages are accessible and organized.
• Safety & Compliance: Perform daily pre-trip and post-trip vehicle inspections. Adhere to all DOT, OSHA, and company safety protocols for handling propane materials.
• Documentation: Maintain accurate delivery logs, invoices, and shipping papers using handheld mobile devices or paper tickets.
• Ensure that all sales tickets are completed, signed and submitted accurately to ensure all tickets are processed in a timely manner.
• Maintain location & truck inventory levels and have knowledge and understanding of all parts, part numbers and part descriptions.
• Equipment Care: Ensure the delivery vehicle and equipment (hoses, valves, restraints) are clean and in good working condition, reporting any maintenance needs immediately.
• Support the propane sales delivery team with bulk propane deliveries to residential and commercial accounts.
• Location lead for customer tank & cylinder propane refills at the physical location during set hours.
• Support customer service work instructed by service manager to exceed customer's satisfaction.
• Take pride in the Centralia propane location and lead in site maintenance.
• Must perform moderate to heavy physical activities in all weather conditions. Frequently lift 50+ lb propane cylinders safely.

• Collaborate with propane area manager and propane sales delivery team in an effort to generate additional, profitable sales throughout the year

• Maintain safe working environment and upon completion of day's work ensure job site is clean and clear of debris.
• Maintains company vehicle, performs basic maintenance as needed.
• Adheres to the company Uniform Policy and maintains the appropriate professional image.
• Successfully adhere to safety rules and company policies and procedures. EHS, OSHA and DOT policies and procedures must be adhered to at all times.
• All other duties assigned

Normally requires a high school diploma or equivalent and 1-2 years or more of experience to demonstrate strong reasoning ability to solve practical problems and handle customer inquiries and concerns. Must be able to obtain and maintain a Commercial Driver's License (CDL) with Hazmat endorsement. Must be able to obtain and maintain PEP certification.

We are dedicated to supporting the long-term financial well-being of our employees through a fully funded pension, a cornerstone benefit that ensures security for the future. We offer a comprehensive benefits package that includes medical, dental, vision, and life insurance, along with a variety of supplemental plans like accident, critical illness, disability, hospital indemnity, and identity theft protection. To promote a healthy work-life balance, employees enjoy generous paid time off (PTO) and paid holidays, giving you time to recharge and focus on what matters most. Additionally, our 401(k) plan with company matching helps you plan for retirement, while our free Employee Assistance Program (EAP) supports your overall well-being. Whether you're starting your career, balancing family life, or planning for retirement, our company is committed to providing employees with a comprehensive and competitive Total Rewards package that meets your needs at every stage. Benefits eligibility may vary depending on the position.

Actual compensation will be determined based on experience, location, and other factors permitted by law. In addition to base pay, certain roles may be eligible for bonuses, incentives, and commissions.