Applications Business Analyst

Florida International University is a Top 50, preeminent public research university with 55,000 students from all 50 states and more than 140 countries, as well as an alumni network of more than 340,000. Located in the global city of Miami, the university offers more than 200 degree programs at the undergraduate, graduate and professional levels, including medicine and law. FIU faculty are leaders in their fields and include National Academy members, Fulbright Scholars and MacArthur Genius Fellows. A Carnegie R1 institution, FIU drives impactful research in environmental resilience, health and technology and innovation. Home to the Wall of Wind and Institute of Environment, FIU stands at the forefront of discovery and innovation. With a focus on student success, economic mobility and community engagement, FIU is redefining what it means to be a public research university.

Formulates and defines system scope and objectives through research and fact-finding, combined with an understanding of academic advising practices, PeopleSoft Campus Solutions, and related bolt-on and third-party applications. Documents academic advising user needs and functional requirements and participates in multiple phases of systems analysis related to academic advising, degree audit, degree planning, and course auditing tools. Evaluates the business implications of applying technology solutions to the academic advising environment and provides functional support, documentation, training, and ongoing system enhancements in collaboration with Academic Advising stakeholders, IT teams, and external vendors.

• Performs system troubleshooting in staging and in production environments for PeopleSoft Academic Advising modules, degree audit systems, academic advising bolt-on modules, and third-party advising support applications.
• Assists academic advisors and advising support staff in resolving functional and system-related issues within established service level agreements (SLAs), including issues involving vendor-supported data and service interfaces.
• Provides end-user instruction, training, and functional support to Academic Advisors and Student Success staff related to degree audit, degree planning, course auditing, and academic advising applications.
• Collects, analyzes, and documents academic advising business and functional enhancement requirements by reviewing documentation and conducting requirement-gathering meetings with advising stakeholders.
• Serves as a liaison between academic advising business users and technical teams'including ERP developers, IT support staff, and external solution vendors'throughout system upgrades, enhancements, and solution delivery processes.
• Designs, produces, and maintains project documentation, functional specifications, workflows, and user manuals for academic advising and degree audit tools, in accordance with departmental implementation methodologies.
• Evaluates and develops logical workflows and system configurations to ensure synchronized and accurate data exchange across Degree Audit, Degree Planner, Course Auditor, case management, and communication systems.
• Advises users on system design and usability by facilitating focus groups, usability testing, and feedback sessions to improve academic advising technology services and user experience.
• Assists in interpreting University academic rules and advising policies and applies findings to configure system rules, validation logic, and setup values within academic advising and degree audit systems.

• Demonstrated experience in academic advising business processes and workflow applicable within degree auditing and planning software.
• Demonstrated ability to translate technical jargon into user-friendly training manuals, and experience conducting hands-on training sessions for non-technical staff.

Administrative

Begin time: 8:30 AM

End time: 5:00 PM

Expanded Background Check

Ability to work flexible hours as needed.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

Notice of Non-Discrimination

FIU is a State University System of Florida member, Equal Opportunity, Equal Access, and Affirmative Action Employer for individuals with disabilities and veterans. All qualified applicants will receive consideration for employment decisions, programs, and events without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status. For inquiries regarding non-discrimination, contact FIU's Office of Civil Rights at 305.348.2785 or email ocr@fiu.edu.

Reasonable Accommodation Statement

Should you need an ADA accommodation to participate in a University event, program, or activity or need to request materials in an accessible format, please contact FIU's Office of Civil Rights (OCR) at 305-348-2785 or accommodations@fiu.edu. All requests for ADA accommodation or accessible materials for this event must be submitted to OCR at least seven (7) business days prior to the event or at the earliest possible opportunity.