Director IT Quality Assurance

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.

The Director of IT Quality Assurance provides strategic leadership for the organization's IT Quality Assurance function, defining the vision, direction, and standards that ensure the delivery of reliable, high-performance software products. This role oversees the design, implementation, and continuous refinement of testing frameworks, methodologies, and quality benchmarks. The Director guides the development and enhancement of software test plans, authors and evaluates testing standards and procedures, and ensures comprehensive documentation of test outcomes to support effective debugging and continuous product improvement. In partnership with Product Engineering leadership, the Director establishes and upholds delivery processes, technical standards, and performance goals across teams. Additionally, the role contributes to technical evaluations of programming languages, systems, and computational platforms, ensuring the seamless integration of software quality across scientific computation, data acquisition, and data processing environments.

The Director of IT Quality Assurance also sets a forward-looking vision for leveraging artificial intelligence to optimize resource allocation between Product Development and Quality Assurance functions, while reducing automated testing technical debt. This leader drives enterprise-wide adoption of quality assurance practices, champions standardized delivery methodologies, and directs the QA organization in measuring, improving, and sustaining high levels of operational excellence. Through continuous assessment and enhancement of quality processes, the Director ensures that QA capabilities evolve in alignment with organizational strategy and emerging technological advancements.

Defines and drives enterprise testing strategy, partnering with architecture teams to implement frameworks that increase efficiency, quality, and consistency.
• Champions Quality Assurance initiatives and presents strategic recommendations to Executive Management.
• Leads onshore, nearshore, and offshore QA teams, ensuring optimal cost, capability, and performance across globally distributed staffing models.
• Provides leadership across key Business Domains and Technology Areas-such as Guide Configurator, Oracle Fusion, and Oracle Warehousing-to identify opportunities for improvement and elevate quality practices.
• Mentors team members in Quality Assurance methodologies, Business Domains, and specialized Technology Areas.
• Ensures comprehensive testing coverage across assigned Business Domains and Technology Areas.
• Communicates and promotes Quality Assurance standards, best practices, and innovations across the QA community.
• Owns and reports Quality Assurance metrics for the enterprise, providing domain-specific and cross-functional insights to leadership, highlighting successes and identifying areas for improvement.
• Collaborates with IT teams to plan, design, and execute software testing for applications and development initiatives.
• Partners with development leadership and product owners to refine test scenarios and acceptance criteria as part of Shift-Left QA practices.
• Identifies, documents, prioritizes, and reports software defects and issues.
• Works closely with senior QA engineers, software developers, and business systems analysts to resolve issues discovered during testing.
• Participates in system and application design discussions to advocate for quality, maintainability, and functional integrity.
• Supports the development and implementation of quality improvement initiatives.
• Develops, updates, and executes software test plans across manual and automated testing.
• Maintains detailed test result documentation to support debugging and continuous improvement.
• Reviews product design documentation to ensure requirements are correct, unambiguous, and verifiable.
• Collaborates with product development to evaluate system interfaces, operational workflows, acceptance criteria, and performance requirements.
• Participates in and supports procedures ensuring the quality of software features and releases.
• Leads the creation of test data, testing procedures, and validation approaches to ensure conformance with organizational standards and end-user needs.
• Provides clear progress reporting and issue-resolution updates to management.
• Leads the assessment, estimation, and planning of test efforts required to support software development initiatives.
• Applies practical expertise across multiple testing methodologies, including functional (system integration), security/vulnerability, performance/load/stress, compliance/accessibility, regression, and user acceptance testing.
• Reports directly to the Vice President of Information Technology.
• Gains exposure to highly complex tasks and advanced quality engineering concepts.
• Conducts compatibility and integration tests with vendor-provided applications.
• Works within project teams to develop test plans, test design specifications, and test cases across various testing types.
• Prepares and manages automated and manual test schedules to support Hanger's testing activities.
• Supports CI/CD pipeline practices utilizing Azure DevOps.
• Participates in Agile ceremonies and contributes to sprint planning, grooming, and retrospectives.
• Facilitates the preparation, configuration, and maintenance of test environments.
• Solicits and incorporates feedback from project teams to enhance the quality of testing artifacts.
• Reports testing risks-both automation and manual-along with recommended mitigation strategies to Hanger leadership.
• Performs other duties as assigned.

Experience and Education:

• Typically requires a minimum of 8+ years of related professional experience; postgraduate coursework is often expected at this level.
• Bachelor's degree from an accredited four-year college or university.
• Minimum of 8 years of experience supporting large-scale systems projects, including at least 5 years of advanced automation testing experience using commercial or open-source testing tools.
• Must have, or be eligible to obtain, a valid driver's license and driving record within the standards outlined within Hanger's Motor Vehicle Safety Policy and Procedures.

• The ideal candidate will also possess:
  • A proven servant leader who empowers and elevates their teams prioritizing the growth, empowerment, and success of the team.
  • Fosters trust, removing obstacles, and enabling teams to perform at their highest level.
  • A developer mindset-someone who enjoys understanding the technical details of testing and is passionate about building quality into internal healthcare products from the ground up.
  • The ability to architect enterprise Quality Assurance strategies and standards leveraging industry-standard frameworks.
  • Strong automation experience using commercial or open-source testing tools and a deep understanding of when and how automation should be applied.
  • Experience leading testing efforts for a specific Business Domain or Technology Area.
  • Experience working across diverse on-premises and cloud-based hardware and software platforms.
  • Knowledge of Agile software development practices and experience operating effectively within Agile environments.
  • A solid understanding of testing components, artifacts, and deliverables across the full Systems Development Life Cycle (SDLC).
  • Excellent oral and written communication skills, with strong analytical and problem-solving abilities, and the capacity to thrive in a fast-paced, dynamic, and challenging team environment.
  • Demonstrated ability to meet tight deadlines, manage competing priorities, and perform well under pressure.
  • Proven ability to build effective, enduring working relationships with stakeholders, project managers, application owners, and cross-functional partners.
  • Strong communication, organizational, and documentation skills.
  • A commitment to acting with integrity-remaining honest, transparent, and respectful in all interactions.
  • A patient-centered approach that places the needs and trust of patients at the core of all decisions.
  • A collaborative mindset that fosters open dialogue and constructive engagement with colleagues.
  • A continuous improvement mindset, consistently seeking innovative solutions and effectively responding to change.
  • A focus on achieving superior outcomes, ensuring work processes are aligned to deliver exceptional results.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Foster open collaboration and constructive dialogue with everyone around you.
• Continuously innovate new solutions, influencing and responding to change.
• Focus on superior outcomes, and calibrate work processes for outstanding results.

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger's BAKA Bootcamp and EmpowerFest

Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.

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