Customer Service Representative, Export

As the Customer Service Representative, Export, you will manage international orders by coordinating between clients, logistics teams, and customs, ensuring accurate documentation (bill of lading, invoices) and shipment delivery. You will place orders, track cargo, resolve delivery issues, and maintain a high level of communication with overseas agents to meet compliance and service standards.

Responsibilities

• Order Processing: Enter, track, and manage sales order and export bookings in company systems (e.g., SAP, OTM).
• Documentation: Prepare and verify accurate export documentation, including customs paperwork and bills of lading, to comply with international regulations.
• Communication: Act as the primary liaison between customers, carriers, and internal teams to provide shipment updates.
• Logistics Coordination: Arrange for cargo pickup and delivery, ensuring compliance with air or ocean freight standards.
• Problem Resolution: Proactively identify and resolve shipment delays, damages, or discrepancies in documentation.
• Billing & Reporting: Ensure accurate, timely invoicing and generate performance reports.

Qualifications

• Previous experience in logistics, freight forwarding, or international shipping.
• Knowledge: Understanding of export regulations, Incoterms, and customs procedures.
• Experience interpreting and responding to customer questions and requests, strong attention to detail, and proficiency in tracking software.
• High school diploma or equivalent required; a bachelor's degree in business or logistics is preferred.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday - everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Medical, Dental, Vision and 401k Benefits will be discussed with you by your recruiter during the hiring process.

Los rangos salariales y beneficios de PPG pueden variar segun la ubicacion, lo que nos permite compensar a los empleados de manera competitiva en diferentes mercados geograficos. PPG considera varios factores al tomar decisiones sobre compensacion, que incluyen entre otros, conjuntos de habilidades, experiencia y capacitacion, calificaciones y educacion, licencias y certificaciones, y otras necesidades de la organizacion. Tambien pueden aplicarse otros incentivos.

Nuestros programas de beneficios para empleados estan disenados para apoyar la salud y el bienestar de nuestros empleados. La cobertura y los beneficios del seguro se ajustaran a los terminos y condiciones de los planes aplicables y de los documentos rectores asociados al plan.