Administrative Assistant - Veteran Student Services

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ - and a Worldwide network spanning nearly 120 global locations - Embry-Riddle stands as the world's largest aviation and aerospace university.

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery.

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible.

The Opportunity

The Administrative Assistant will assist the VSS Director and unit staff members with coordination of student appointments, unit budgeting and purchasing, unit facility needs, event coordination, marketing, and general office duties as needed.The position requires a strong communicator who is comfortable working with students, other university units, and VA officials. Strong computer skills and familiarity with/or interest in Campus Solutions, Workday, Salesforce CRM, Knowledge Lake Imaging, Canvas, etc..

Essential Job Functions, Duties, or Accountabilities:

Administrative duties

• Assist in clerical unit needs (phone calls, email monitoring, purchasing, travel arrangements, etc.).
• Assist in addressing student issues by providing administrative support to the director and the entire VSS team.
• Monitor and triage student and/or parent requests/concerns via phone and e-mail to the director and/or the proper VSS Counselor.
• Spearhead coordination of unit events (new student orientation, graduation social, career readiness gatherings, etc.).
• Assist director and VA Work Study Supervisor in monitoring the performance of the VA Work Studies.
• Assist VSS team with strategic outreach for military-affiliated students.
• Support VSS Counselors in processing VA Education Benefits certifications and student file management.
• Support VSS leadership in performing yearly audits on student records and office supplies and assist the team with the VA Compliance Survey preparation.
• Assist the VSS Director with the department's budget transactions and maintain reports to ensure the proper use of operational funds.

Communication Management

• Assist the director in monitoring social media accounts and departmental websites, to include general office communication, event information, and materials to military-affiliated students, campus partners, and the campus community as needed.
• Act as main source of communication through email notifications to current students regarding upcoming events, scholarships and job opportunities, and information regarding VA benefits.

• Assist the VSS Director when sending out official communication from the office.
• Receive and distribute mail as appropriate, which also includes addressing mailing actions as needed.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Compensation
The hourly rate for this position is up to $19.74. The final offer will consider the candidate's skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs, and may fall outside of the stated range.

Required Education and Qualifications:

• High school (or GED) level ability in spelling, grammar, basic composition, and math.

• Minimum of 1-3 years work related experience

Required skills, knowledge, abilities:

• Higher education student engagement and data analysis experience preferred.

• Excellent interpersonal skills with an ability to establish and maintain strong positive working relationships with students, faculty and staff.

• Background in event and special programming coordination.

• Ability to use empathetic listening skills, communicate (written and verbal) with clarity and maintain an attitude that conveys respect, assistance, honesty and resourcefulness.

• Strong problem-solving and task management skills; able to work on several projects simultaneously and adapt to shifting priorities.

• Strong project management and case management skills.

Strong computer skills with working knowledge of MS Office (Word, Outlook, Excel, PowerPoint); knowledge of Campus Solutions, Salesforce CRM, Canvas, VA Enrollment Manager, etc. is preferred, but not required.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311145. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact eraujobs@erau.edu and should not reach out to hiring managers or staff.