Digital Operations & Data Specialist

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

Duties/Responsibilities:

• Gather and collect data from multiple and varied internal and external sources, such as performance reports, benchmarks, market research, transactions volumes, etc.
• Analyze collected data and place into a format easily understood by others
• Establish and maintain strong partnerships with cross functional teams and the digital team to interpret data trends and patterns as they relate to digital banking, determine areas of improvement in relation to data
• Ensure digital procedures are kept current, including daily maintenance of the digital systems; evaluate existing operational procedures for efficiency improvements.
• Tackle multiple projects, aggressive deadlines, competing priorities and a broad stakeholder audience.
• Exception management of digital bots and quality assurance testing.
• Navigate multiple systems to professionally perform service tasks with a high degree ofaccuracy.Maintain understanding of all digital processes and systems including Online Banking, Mobile Banking, Payments, and Online Account Opening.
• Develop and implement training resources for all digital channels

It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Qualifications:

Education Requirements

• 4-year degree preferred but not required

Minimum Experience

• 3-5 years of banking experience; digital banking experience preferred.

Licenses and Certifications

• Proficiency in Windows-based PC skills (Microsoft Office 360) is required, specifically Excel.

Additional Physical Demands (if not captured below)

• Must be able to effectively access and interpret information on computer screens, documents, and reports. This position requires a large amount of time in front of a computer.

Knowledge, Skills, & Abilities:

• Selfdirected workload and time management in a remote environment
• Accountability without direct oversight
• Broad knowledge of banking operations including products, services, processes, and compliance
• Ability to multi-task and meet designated deadlines.
• Analyticalwith ability totranslatedata intoactionable strategiesand exercise judgement
• Critical Thinking, Sound Judgement and Problem-Solving
• Strong computer skills and proficiency with Microsoft's suite of office products, such as excel, Word, PPT, etc.
• Knowledge of SouthState's internal systems a plus.
• Strong Planning & Organizational Skills
• Communication Skills, both written and verbal
• Team Player, Collaborating & Relating
• Self-starter
• According to industry standards, be proficient in all SouthState's digital processes and systems including Online, Mobile and Digital Payments
• Skilled at monitoring, reviewing, and analyzing account activity
• Extremely detail oriented
• Project Management experience preferred
• Knowledge and proficiency with Power BI preferred

Scope of Responsibility:

Establish and maintain strong partnerships with cross functional teams on key initiatives and comfort with making judgement calls.

Physical Demands and Work Environment:

Physical Demands

• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to sit, walk, and/or stand for extended periods of time
• Ability to bend and reach

Work Environment

• Office: This position reports to a physical Company location, and the setting will be a typical office environment.
• Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.

Equal Opportunity Employer, including disabled/veterans.