Store Operations Manager

Requisition ID:921604
Store #:111344 Retail Ops - W Hollywood
Position:Full-Time
Total Rewards:Benefits/Incentive Information

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today.

We strived to be the most prestigious and culturally distinctive eyewear company in the world. Committed to excellence in service; our stylists and opticians assist customers in selecting that perfect frame.

Oliver Peoples is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry. Discover more by following us on LinkedIn!

GENERAL FUNCTION

The Store Operations Manager will be responsible for leading process improvement and operational efficiency within all North America retail stores for Oliver Peoples, Ray-Ban, Persol, Optical Shops of Aspen, and Alain Mikli. This individual will develop and optimize processes for New Store, Relocation, and Remodel (NRR) activities, build cross-functional relationships with corporate, field, and vendor partners to proactively evolve processes and prevent reoccurring opportunities in execution, manage and lead maintenance related initiatives to maximize efficiency, increase profits, and drive consistency of store environment to achieve business goals and objectives, and develop insights and bring forward opportunities to improve the in-store customer experience

MAJOR DUTIES AND RESPONSIBILITIES

• Innovate and execute approved strategies, ensuring appropriate initiative prioritization for NRR projects
• Monitor service levels by all partners to ensure NRR processes adhered to by all involved parties to deliver flawless stores that meet all brand standards
• Ensure Field Leadership/Store Teams are adequately prepared to fulfill all duties of their role in the NRR process
• Establish processes and tools to efficiently analyze overall effectiveness of current processes, and track feedback from the Field to generate improvements in future projects and initiatives
• Escalate all concerns to appropriate cross-functional partners as issues surface in NRR process, and establish high level of accountability by each owner for timely resolution
• Manage responsibilities in maintaining store database changes surrounding NRR activity and providing data/pictures to corporate partners
• Lead cross-functional teams to effectively manage special projects to ensure best-in-class operational execution, reduce expenses, and drive results
• Partner with Store Communications and Operations team to prioritize key dates and deliverables on projects that impact in-store execution
• Partner with Maintenance team to ensure all requests are completed appropriately to maintain the Store fleet, with accountability to the fiscal budget
• Track maintenance work order status againLHBst key milestones and recommend process changes to improve service levels
• Lead Operations for the Oliver Peoples corporate office in West Hollywood, CA
• Provide support to Field Leadership / Store teams as needed

BASIC QUALIFICATIONS

• Bachelor's degree or equivalent work experience
• 5+ years experience in retail Store Operations and/or project management experience
• Highly organized with ability to balance multiple projects simultaneously to meet deadlines in a fast-paced environment
• Able to work in ambiguity using sound judgment and critical thinking/strategic skills to provide innovative solutions
• Ability to influence/negotiate and hold others accountable
• Change agent/highly adaptable
• Passion for consistent and disciplined execution with the high attention to detail
• Strong verbal and written communication skills
• Interpersonal skills including team building and management skills
• Working knowledge of store operations, POS systems and Associates
• Strong computer skills - Word, Excel, Access and PowerPoint

PREFERRED QUALIFICATIONS

• Experience working in a retail store is a plus
• Construction industry knowledge

Pay Range:90,327.90-139,498.20

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.