Production Support Lead - PA-Auto-2026-Q2-R001

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

The Mission

You will be responsible for the end-to-end health and availability of our RPA ecosystem. Your goal is to move the team toward a "Zero-Downtime" model by architecting a resilient infrastructure that spans on-prem VMware clusters.

Key Responsibilities (Infrastructure Focus)

• VMware Infrastructure Management: Maintain and optimize the on-premise VM cluster. You will be responsible for resource allocation (CPU/RAM), monitoring host health, and ensuring that Blue Prism Runtime Resources have the low-latency connectivity required for financial processing.
• Kubernetes (K8s) Orchestration: Oversee the transition of support services and modular RPA components into containerized environments. You will manage pod health, scaling policies, and service meshes to ensure consistent performance across the cluster.
• Infrastructure Governance: Architect and maintain a stable, scalable Blue Prism environment. You will optimize Application Server configurations and manage the connectivity between Interactive Clients and Runtime Resources.
• Scalability & Resource Management: Design multi-VM scaling strategies to handle high-volume financial processes. You will be responsible for managing resource locks, session variables, and Work Queue logic to ensure zero contention during peak runs.
• L3/L4 Root Cause Analysis (RCA): Lead the investigation of critical production terminations. You are expected to move beyond "restarts" and identify underlying architectural flaws in the code or infrastructure to implement permanent fixes.
• Production Code Refactoring: When a process fails in production, you will use your Blue Prism development expertise to perform a line-by-line code review. You will be responsible for refactoring inefficient "Wait Stages," optimizing "Code Stages" (.NET/C#), and correcting flawed exception-handling logic.
• Performance Engineering: Partner with the database team to troubleshoot SQL deadlocks, optimize T-SQL queries for Blue Prism work queues, and monitor memory management to prevent VM crashes.
• Proactive Reliability: Implement automated "Watchdog" frameworks and heartbeat monitoring to identify potential SLA breaches before they impact the business.
• Technical Sign-off: Serve as the final gatekeeper for production migrations, verifying that every process has 100% scenario coverage, proper alerting, and notification governance.

Qualifications & Technical Skills

• 7+ Years Experience: A background in Production Support, Systems Administration, or RPA Architecture.
• Development Experience: 3+ years of hands-on Blue Prism Development (Object/Process Studio). You must be able to write and debug .NET code stages independently. Experience with API integration (RESTful, SOAP)
• Blue Prism Infrastructure Mastery: Deep expertise of V6/V7 infrastructure components (Server, Database, Runtime Resources).
• AI Exposure: Practical experience using Claude, GPT-4, or similar models (Whisper, Qwen) to assist in technical design, documentation, and debugging.
• Database, Networking & Security: Advanced SQL Server proficiency (troubleshooting execution plans/deadlocks) and a solid understanding of VM networking, Load Balancers and Active Directory.
• SLA Discipline: Experience in high-pressure financial services environments where "Zero-Downtime" is the baseline expectation.
• Communication: Ability to translate complex technical failures into clear risk assessments for senior leadership.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.