ETS Technician II

Overview

Plan, install, and/or support ETS equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform basic/routine tasks with limited latitude and narrow scope.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
• Participates in document operating procedures for installations, configurations and /or administration tasks
• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
• Prepare reports for senior management following installation
• Develop, test and implement systems and equipment; document results
• Full life-cycle project management
  • Establish and lead project teams
  • Develop project plan/scope/schedule/cost/communications
  • Procure and/or manage resources/timelines/deadlines/quality
  • Risk, Issue and Change management
  • Ensure successful project implementation
  • Scope of responsibility
• Perform other duties as assigned

Qualifications

• Experience supporting Branch Change Requests, coordinating fulfillment activities to ensure timely delivery of equipment, system updates, and configuration changes.
• Familiarity with UPS systems and battery replacement procedures, including coordination of branch maintenance activities and adherence to documented outage and restoration processes
• Experience with eNorm programming and installations for branch TCRs, supporting teller operations and transactional device readiness.
• Working knowledge of asset management and scanning procedures, ensuring accurate tracking, inventory validation, and compliance with equipment lifecycle standards.
• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Experience in presenting technical solutions and/or recommendations
• Familiarity with electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Basic research, analytical, and problem solving skills
• Basic skill in diagnosing and troubleshooting issues
• Basic skill making effective presentations to groups of various sizes
• Basic verbal and written communication skills
• Effective organizational, planning and time management skills
• Experience provisioning, configuring, and maintaining virtual machines to support end users, including resource sizing, access validation, and lifecycle management
• Familiarity with software deployment, retirement, and ongoing maintenance, ensuring systems remain current, secure, and aligned with operational requirements.
• Working knowledge of field branch processes and equipment needs, including support for branch technology operations and on site infrastructure requirements.

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 141 Security Drive, Winchester, VA 22602

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