Director of Business Solutions

Join us as we Rise to the Challenge

At KCI, we're building an enduring community that provides unparalleled value to our employee-owners. We make our mark designing and delivering our world-class solutions, so we invest deeply in supporting and developing our team. We reward integrity and commitment, and when we do well, you do well. Our employees have the freedom to innovate, unlimited growth, a voice that matters, a lifestyle that works, and skin in the game. Achievements are shared and celebrated. As a team, we are motivated to better ourselves, each other, and the world around us.

THE COMPANY

KCI Technologies, Inc. is a 100% employee-owned engineering, consulting and construction firm serving clients throughout the United States. KCI is recognized as an industry leader, employing cutting-edge technologies, management practices and strategic growth initiatives. Employee ownership fosters an entrepreneurial spirit, encourages technical expertise, and shapes strategic planning.

KCI is currently ranked #56 on Engineering News-Record's list of the Top 500 design firms in the nation.

KCI BENEFITS INFORMATION

We offer a competitive compensation package, family friendly benefits, a collaborative working environment, and the training, mentoring and resources you need to advance in your career.

We understand that you have choices, and we know that together we will make a great team!

KCI is committed to building a diverse and inclusive staff, and we encourage women, people of color, LGBTQ+ individuals, and individuals with disabilities to apply.

KCI Technologies, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

The Director of Business Solutions leads KCI's internal technology consulting function within Enterprise Technology (ET). This role owns the complete arc from problem discovery through solution delivery - partnering directly with KCI's business units to identify operational pain points, define requirements, evaluate and specify solutions, and drive adoption. The Director serves as ET's primary relationship owner with business unit leaders across the firm and co-stewards KCI Labs alongside the Director of Solutions Engineering.

Essential Duties and Responsibilities*:

Business Partnership & Stakeholder Engagement

Primary ET relationship owner for assigned business units and practice areas across KCI.
• Build trusted advisor relationships with business unit leaders, project managers, and functional stakeholders.
• Facilitate structured discovery engagements to surface and diagnose operational challenges, workflow inefficiencies, and unmet technology needs.
• Represent business unit perspectives and priorities within ET, ensuring the technology roadmap reflects actual organizational need.

Solution Definition & Evaluation

• Lead requirements definition processes to translate business pain into structured problem statements, functional specifications, and solution criteria.
• Evaluate build-vs-buy options in collaboration with Solutions Engineering, Enterprise Systems, and the CTO.
• Assess vendors and participate in RFP/evaluation processes for tools and platforms relevant to business unit workflows.
• Create proposed solutions that are feasible, appropriately scoped, and aligned to ET standards and enterprise architecture.

Project Delivery & Change Management

• Serve as the business-side delivery owner for ET-sponsored solutions, coordinating across ET groups and business stakeholders.
• Develop and execute change management plans for technology deployments, including communication, training, and adoption tracking.
• Monitor solution performance post-deployment and drive continuous improvement in partnership with the business.
• Maintain visibility into project status, risks, and dependencies; escalate to CTO as appropriate.

Team Leadership & Development

• Hire, develop, and retain a team of Business Analysts embedded as partners with KCI's business units.
• Establish and sustain best practices for discovery, requirements documentation, and stakeholder communication.
• Foster a culture of curiosity, accountability, and continuous learning within the Business Solutions group.
• Develop team members' consulting skills, business acumen, and knowledge of KCI's markets and delivery model.

KCI Labs Co-Stewardship

• With Director of Solutions Engineering, lead KCI Labs to provide business context for applied R&D and innovation initiatives.
• Champion KCI Labs use cases that originate from business unit discovery and connect real operational problems to emerging technology experiments.
• Represent business unit feedback on innovation pilots and help evaluate whether Lab outputs are ready for broader adoption.

Strategic Contribution

• Contribute to the ET strategic plan by identifying technology investments that drive measurable business value.
• Track and report on the business impact of ET solutions - connecting technology spend to outcomes KCI's business units care about.
• Stay current on AEC industry technology trends and bring relevant insights back to business unit and ET leadership.

• Other duties as assigned.

Education and/or Work Experience Requirements:

• Bachelor's degree in Business, Information Systems, Engineering, or a related field; or equivalent experience;
• 8+ years of progressive experience in business analysis, internal consulting, technology solution delivery, or a related field.
• Demonstrated ability to facilitate discovery and requirements definition with non-technical stakeholders, from frontline users to senior leaders.
• Track record of delivering technology-enabled solutions on time and with measurable adoption.
• Strong written and verbal communication skills; able to translate between business language and technology concepts.
• Experience with enterprise software platforms - ERP, CRM, project management, or similar - in a mid-to-large organization.

Education and/or Work Experience Preferred:

• Master of Business Administration
• 3+ years in a leadership or management role with direct responsibility for a team
• Experience in an AEC (architecture, engineering, or construction) firm or professional services environment.
• Familiarity with Microsoft Dynamics 365 or similar ERP/project management platforms.
• Exposure to AI/automation tools and their practical application in business workflows.
• Experience with change management methodologies (Prosci, ADKAR, or equivalent).

Pre-employment drug testing is a condition of employment.